Dovetail Launches Slack Integration to Bring Customer Insights into Everyday Team Conversations

The new Ask Dovetail AI Assistant in Slack Makes Customer Knowledge Seamlessly Accessible

SAN FRANCISCO--(BUSINESS WIRE)--Dovetail, the leading AI-first customer insights hub, today announced the launch of its AI assistant in Slack, designed to keep customer knowledge at the center of every conversation. With the Ask Dovetail AI assistant in Slack, teams can now instantly access customer insights directly within their work operating system, ensuring that product decisions are made with full customer context.

Thousands of organizations leverage Dovetail’s customer insights hub to centralize, analyze, and act on feedback and research. However, gaps in knowledge sharing can mean that critical insights remain siloed, leading to decisions that lack customer input. The new AI assistant ensures that teams—whether in Product, Design, Research or Customer Experience—have easy access to the insights they need to make informed choices.

“At Dovetail, our goal is to empower every team to effortlessly harness customer insights, driving smarter, faster decisions with confidence,” said Srinivas Krishnamurti, VP of Product at Dovetail. “With our new Ask Dovetail AI assistant, teams can seamlessly combine customer insights from Dovetail with real-time conversations in Slack, giving them the most up-to-date customer context–right where they work. Now, a product manager discussing a recent UI change in Slack can instantly surface relevant feedback from Dovetail, answering questions like, ‘What do people think of our new onboarding flow?’ This enables teams to instantly validate assumptions, prioritize improvements, and make data-driven decisions without disrupting their workflow.”

Empowering teams with real-time customer insights

With the Ask Dovetail AI Assistant in Slack, teams can:

• Unlock instant, AI-powered access to customer knowledge–Using the Ask Dovetail AI assistant, users can get real-time answers to customer-related questions directly in Slack.
• Combine insights with team conversations–Now, teams can retrieve customer knowledge and relevant Slack discussions in one place.
• Make better, faster decisions–Quick access to customer sentiment and research ensures that every decision is informed and aligned with user needs.

Seamless integration for fast-paced teams

Fast-moving teams rely on Slack for getting their work done. Now, they can access critical customer insights without switching tools, reducing friction and making knowledge sharing second nature.

“Understanding customer needs shouldn’t require digging through documents or switching between platforms,” added Krishnamurti. “With this integration, we’re making it even easier to bring the voice of the customer into every decision, effortlessly.”

The Ask Dovetail AI assistant in Slack is available starting today. To learn more, visit https://dovetail.com/product/ask-dovetail/.

About Dovetail

Dovetail is the leading AI-first customer insights hub for businesses, transforming how organizations understand their customers. From user feedback and customer interviews to support tickets and sales calls, Dovetail automates end-to-end qualitative data analysis and insight discovery, enhances collaboration between teams and drives action.

Thousands of companies such as Atlassian, Amazon, Canva, Spotify and Deloitte choose Dovetail to scale customer understanding, build truly customer-centric cultures, and drive innovation. With offices in San Francisco and Sydney, Dovetail aims to help the world improve the quality of every thing. For more information, visit www.dovetail.com.