CHICAGO--(BUSINESS WIRE)--Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced the recipients of this year’s Press Ganey Human Experience Awards. These prestigious awards recognize organizations setting the bar in safety, quality, nursing excellence, employee engagement, and patient experience —the cornerstones of exceptional care.
This year, 267 health systems and 41 health plans across the United States are being recognized, based on annual feedback from 6.5M patient encounters, 2.2M caregivers and healthcare workers, online reviews, and member experience data.
The Pinnacle of Excellence Award® honors the best in healthcare, recognizing up to four organizations in each category that have attained top performance over several years. The Guardian of Excellence Award® recognizes organizations in the top 5% of their peer group over a one-year period. Additionally, the HX NDNQI Award for Outstanding Nursing Quality® highlights the best-performing facility based on key nursing quality measures, including RN skill mix, turnover, quality of care, total fall rates, and more.
“Press Ganey is proud to honor the health systems and health plans that are setting new standards for healthcare,” said Patrick T. Ryan, Chairman and CEO of PG Forsta. “High-performing organizations understand the power of an integrated strategy that connects safety, clinical quality, employee engagement, and patient experience. Aligning these areas leads to better outcomes, stronger trust, and an elevated human experience across every touchpoint.”
To see a complete list of winning healthcare organizations and the awards criteria, visit pressganey.com/awards.
HX Award Categories
- Clinical Quality: Highlights top performance on ten core clinical measures, including outpatient services, pregnancy care, tobacco use, sepsis management, and substance abuse treatments.
- Employee and Physician Experience: Honors organizations with highly engaged physicians, nurses and overall workforce, based on annual employee census survey results.
- Consumer Experience: Celebrates organizations with a strong consumer reputation determined by reviews and ratings on third-party sites and an organization’s proactive online engagement.
- Patient Experience: Recognizes organizations that are excelling in patient experience, determined by key measures in the Press Ganey patient experience or CAHPS survey, including patients' overall rating of care.
- Member Experience: Recognizes top health plans that are excelling in member experience, determined by key CAHPS measures, including members’ access and overall rating of care.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
The Pinnacle of Excellence Award, Guardian of Excellence Award, and the HX NDNQI Award for Outstanding Nursing are registered trademarks of Press Ganey.
About PG Forsta
PG Forsta is a leading provider of experience measurement, data analytics and insights for healthcare and other complex industries. Our Press Ganey healthcare suite is the most widely adopted experience, clinical and safety solutions for providers, payers and life sciences organizations. Our Human Experience platform for enterprises, which includes an award-winning “voice of the customer” solution, powers the world’s leading brands and 9 out of 10 global market research agencies.
