MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards. Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category. These accolades underscore Verint's position as a market leader in the customer experience (CX) automation category.
“We are honored to be recognized with the ‘Best of AI’ CX award,” says Verint’s Dan Bodner, chairman and chief executive officer. “Our open platform delivers strong AI business outcomes to our customers around the world, in their contact centers and across the enterprise.”
CX Today hosted the CX Awards where groundbreaking innovations and achievements in customer experience are celebrated worldwide. The panel of 16 judges was made up of prestigious industry experts and analysts. Judging was based on an organization’s ability to demonstrate innovation, improved experience, and execution.
The Verint Open Platform makes it possible to modernize a brand’s contact center operations with AI-powered bots without requiring a risky or disruptive rip and replace of the entire ecosystem. An integral component of the Verint Open Platform, Verint IVA, was also awarded the “highly commended” designation in the “Best Conversational Intelligence Solution” category. Powered by the Verint Data Hub and Verint Da Vinci AI, Verint IVA transcends basic Q&A interactions to deliver actionable responses across multiple channels. With the ability to operate in over 40 languages, Verint IVA proactively aids customers by offering guided solutions, captures valuable insights, and seamlessly transitions interactions to live agents.
"Verint's exceptional solutions and capabilities in the ‘Best Use of AI’ has helped push the category forward, and we are thrilled to see their accomplishments acknowledged at CX Awards 2024," said Charlie Mitchell, senior editor at CX Today and host of the awards.
Visit Verint Open Platform and Verint Intelligent Virtual Assistant to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including approximately 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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