REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara , the leading AI-powered Customer Experience (CX) Transformation Platform provider, announced today that Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, has named Cyara a winner in the Best of Enterprise Connect awards in the Most Innovative Use of AI category.
Part of Cyara’s CX Transformation platform, Cyara Botium is a comprehensive bot optimization platform equipped with every functionality and test type organizations need to design, develop, maintain and monitor their chatbots, voicebots and conversational AI. Botium enables organizations to deliver CX through all channels and platforms by conducting automated natural language process (NLP) testing, conversational flow testing, security testing, performance testing and monitoring for bots. The latest addition to Botium tackles the challenge of maintaining control and reducing risks, when adopting LLM-powered bots. This feature meticulously tests and analyzes responses generated by large and small language models (LLMs and SLMs) and generative AI, against trusted sources to ensure they deliver reliable and trustworthy answers to customer questions.
Janet Vito, SVP Marketing, Cyara said, “We're honored to win the Most Innovative Use of AI award for Cyara Botium. As organizations recognize the power of AI to deliver exceptional customer experiences, they must ensure their AI outputs are grounded in fact and avoid the pitfalls of hallucination. With our team of experts, we continue to transform the industry with innovative CX solutions.”
The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation and business impact. Cyara Botium stood out in the Most Innovative Use of AI category among a competitive field that included submissions from industry leaders including Amazon Web Services, NICE, Zoom, MiaRec, and Nextivia.
About Cyara
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.
To learn more, visit cyara.com
About Enterprise Connect
For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and customer experience in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys and a Webinar Series. For more information, visit enterpriseconnect.com. Enterprise Connect is brought to you by Informa Tech.
