SAN FRANCISCO--(BUSINESS WIRE)--BigPanda, Inc., the leading AIOps platform for automating IT Operations, announced it has appointed Tom Melzl as chief revenue officer. In his role, Melzl will oversee the BigPanda sales and go-to-market strategy, leading the team as they bring AIOps into the modern world for enterprises.
Melzl joins BigPanda with decades of sales leadership experience and a proven track record of driving results by leveraging data, engineering, and marketing. He has spent the entirety of his career in the technology and software industry, where he developed a passion for big data, AI, and generative AI in the realm of ITOps. Most recently, Melzl served as chief revenue officer at Coveo and supported the company’s IPO in 2021. During his tenure at Coveo, Melzl led the company from $50M ARR to $120M ARR. Previously, he served as chief revenue officer for FaceFirst and StackIQ.
“Tom’s proven track record of scaling high-performing revenue teams and fostering winning cultures is exactly what we were looking for at BigPanda,” said Assaf Resnick, CEO and founder of BigPanda. “His experience and customer-centric approach will be invaluable for BigPanda as we scale our go-to-market activities.”
“When I first met with Assaf and the team, I was blown away by BigPanda’s unique value proposition, market opportunity, and its clear ability to transform ITOps from reactive to proactive,” said Tom Melzl, chief revenue officer at BigPanda. “I was equally impressed with the intelligent, creative, and collaborative leadership team and their emphasis on working cross-functionally. I’m excited to continue elevating BigPanda as an AIOps leader alongside them.”
Over the past year, BigPanda announced multiple new features to improve the IT incident lifecycle. In July 2023, BigPanda unveiled its Automated Incident Analysis product — a new generative AI capability that provides ITOps teams with fast, accurate, and consistent insights into every incident. In September, the company launched its updated Root Cause Changes feature, which leverages explainable artificial intelligence to correlate incident alerts with infrastructure change data. With these updates, BigPanda can dramatically improve incident root-cause identification and reduce response times by 50%.
About BigPanda
BigPanda is dedicated to rescuing ops teams from the deluge of data, tickets, and escalations. We use AI to automate your incident management and operations, from detection to investigation and remediation. BigPanda unifies operational data across fragmented tools, teams, and clouds, leveraging AI to transform your data into actionable insights and automation. And we’re the only platform with a transparent, “open-box” AI that your teams can easily adapt and control. For businesses across industries, including the Fortune 500, BigPanda empowers the teams that keep your digital world running. Visit us at bigpanda.io.
