MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023). This recognition falls on the heels of Verint being named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).
The IDC MarketScape report provides a thorough and detailed evaluation of 16 vendors specializing in conversational artificial intelligence (AI) software. It includes an examination of each vendor’s strengths and challenges.
"Across use cases from customer support to task automation to knowledge assistance, conversational AI technologies have become even more robust, humanlike, and capable in the past few years," said Hayley Sutherland, research manager, Conversational AI and Knowledge Discovery at IDC. "Organizations are turning to market leaders such as Verint to quickly develop and deploy conversational AI applications across all facets of their business, generating a significant return on investment.”
Verint was named as a Leader due to its strengths in pretrained models, development expertise and related features. According to the report, “customers praise its conversational analytics and reporting capabilities, including the ability for contact centers to analyze and monitor agent performance.”
The report further states, “Verint's pretrained models have historically been one of this vendor's strengths, and this remains true for 2023, particularly as Verint makes use of the latest LLMs within its Da Vinci AI platform. In addition to the pretrained models provided as quick-start options, Verint's customers appreciated that the vendor is also willing to get into the trenches with them to help further fine-tune conversational AI implementations.”
"We believe this acknowledgement by the IDC MarketScape affirms our strategy and approach to making conversational AI both accessible and scalable,” says Verint's Heather Richards, vice president, go-to-market. “Recognition like this underscores our dedication to delivering rapid and tangible ROI while creating more meaningful customer engagements through Verint’s open platform and AI-powered specialized bots.”
Visit Verint Open Platform and Verint DaVinci AI to learn more.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands continuously elevate the customer experience (CX) and reduce operating costs. More than 10,000 organizations in 175 countries – including over 85 of the Fortune 100 companies – rely on Verint’s open customer engagement platform to harness the power of data and AI to maximize CX automation.
Verint, The Customer Engagement Company®, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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