ATLANTA--(BUSINESS WIRE)--DecisionLink, the leader in secure, SaaS-based Customer Value Management solutions that simplify and automate business value conversations at all customer journey stages, today announces the next generation of ValueCloud® Value Realization. This comprehensive solution empowers customer success teams to use quantified customer goals defined during the pre-sale process as a proactive driver to track and ensure delivery of the value promised post-sale. DecisionLink is now poised to advance more companies to the next level of achieving value realization and customers for life.
In the recent Gartner® report, Acquire More Customers By Connecting Value Assessment and Value Realization, by David Yockelson, Gartner states:
“Pre-sales potential value and post-sales realized value are both critical elements to establish. Technology providers must not only differentiate solutions to win business; they must also prove their worth after purchase to secure renewals and growth.”1
DecisionLink’s ValueCloud Value Realization solution provides core capabilities in defining organizational objectives, success metrics, a review cadence, data capture, and packaged assets to deliver a structured framework and workflow for engagement with a company’s customers from sales handoff to renewal. Users may begin their Value Realization journey by leveraging outcomes already defined in an existing business case.
“DecisionLink’s Value Realization makes it possible for post-sales organizations to identify, capture and quantify progress towards their client's desired business outcomes”, states Kristina Cutter, VP of Customer Experience at DecisionLink. “This easy-to-use platform enables CSMs to have more meaningful conversations with executives and drive toward business results.”
ValueCloud Value Realization is available immediately from DecisionLink.
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Gartner, “Acquire More Customers By Connecting Value Assessment and Value Realization,” David Yockelson, published October 13, 2022.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About DecisionLink
DecisionLink’s ValueCloud® is the world’s leading, secure, SaaS-based, customer value management platform that simplifies and automates business value conversations at any point in the customer journey. ValueCloud®’s self-service, AI-enabled computational engine transforms customer value into strategic, actionable assets, empowering sellers, marketers, and customer success professionals to elevate tactical conversations into outcome-based discussions of business value in a few clicks. The ability to do this at scale and at any point in the customer journey ensures customers for life and ultimately profitable growth. For more information, please visit www.decisionlink.com, call 800.670.8301, or engage with us on social media.
Copyright © 2022 DecisionLink. All rights reserved. DecisionLink, its logo, ValueCloud® and ValueCloud® Value Realization are trademarks or registered trademarks of DecisionLink. Trademarks of other companies mentioned appear for identification purposes only and are property of their respective companies.
