Dialpad Names 2026 Partner Award Winners as Channel-Driven AI Adoption Accelerates

T-Mobile for Business, Google Cloud, Telarus, Select Communications, and Softcat recognized for delivering measurable customer outcomes through Dialpad's AI-native platform

SAN RAMON, Calif.--(BUSINESS WIRE)--Dialpad, the AI platform for customer experience, today announced the winners of its 2026 Partner Program Awards. The five honorees represent the partners most responsible for helping enterprises adopt AI-native communications and deliver measurable business results, from real-time agent coaching to agentic AI workflows that resolve customer issues autonomously.

The 2026 Award Winners

• Global Wireless Provider Partner of the Year: T-Mobile for Business
• Business Technology Partner of the Year: Google Cloud
• Technology Solutions Distributor (TSD) of the Year: Telarus
• Top Partner of the Year, North America: Select Communications
• Top Partner of the Year, EMEA: Softcat

“Partners play a critical role in how we bring AI-native communications into the enterprise," said Craig Walker, CEO and Co-founder of Dialpad. “These five winners are helping customers move off fragmented legacy tools and onto a single, intelligent platform, and you can see the impact in the results. As we move deeper into agentic AI, the partners who lean into this shift will help define the next era of business communications."

A Landmark Year for Dialpad's Partner Ecosystem

The 2026 awards follow a defining year for Dialpad and its channel. In 2025, Dialpad was named Top AI Provider by Sandler Partners and Top CX Supplier by Intelisys. This recognition validated Dialpad's shift from AI summaries to agentic AI: intelligence that doesn't just analyze conversations, but takes action to resolve issues autonomously.

Dialpad also earned a 5-star rating in the 2025 CRN Partner Program Guide and won both Best Overall Supplier and Best International Supplier at the Telarus Advisors' Choice Awards, underscoring the company's ability to scale agentic workflows globally.

"Our 2026 winners exemplify what happens when you combine real-time AI with strong partner execution,” said Jim McGarry, SVP of Global Partner Sales at Dialpad. “Customers get measurable outcomes, not just features."

Partner Perspective

"Our partnership with Dialpad gives our advisors a differentiated AI offering that goes beyond buzzwords," said Sam Nelson, VP of CX at Telarus. "Dialpad equips our customers with practical AI workflows that deliver real results. We're honored to be recognized as TSD of the Year."

“Softcat is incredibly proud to have been awarded Dialpad's Top Partner of the Year in EMEA,” said Charlie Craigs, Collaboration Team Leader, Softcat. “The accolade is a real testament to the partnership that we have collectively built since we began working together and we're grateful for all the efforts of our aligned channel and account teams behind the scenes. Our customers continue to seek guidance with regards to modernising their methods of engagement to deliver exceptional customer experiences and Dialpad's agentic solutions provide a fantastic platform to help them achieve their goals.”

To learn more about the Dialpad partner community and how your organization can partner with Dialpad, visit the Partner Portal. For the latest updates, visit dialpad.com, read the blog, and follow Dialpad on LinkedIn, X, Instagram, and Facebook.

About Dialpad

Dialpad is the AI platform for customer experience where every conversation is powered by real-time intelligence and agentic AI. Built on extensive real-world conversation data across voice, messages and video, Dialpad delivers AI that understands not just what customers say, but how they feel, what they need, and what resolves their issues. From sales to service to workforce engagement, Dialpad’s platform serves customers worldwide, including Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse. Backed by leading investors including Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile, SoftBank, and OMERS, Dialpad is redefining how AI delivers customer experience. Visit dialpad.com to learn more.