Embold Health Utilizes Conversational AI to Support Healthcare Decision Making

Embold Virtual Assistant seamlessly and conveniently helps users identify the right providers for their symptoms

NASHVILLE, Tenn.--(BUSINESS WIRE)--Embold Health, a healthcare technology company, is simplifying the care-seeking process with conversational AI. AI-driven digital assistants provide real-time and context-aware guidance, answering symptom-based questions and helping consumers make informed decisions about where to go for care.

​Embold Virtual Assistant is a next generation navigation tool that offers employers and health plans a way to reduce costs while improving outcomes. Leveraging Embold’s clinically-validated and peer-reviewed provider performance data analytics, ​Embold Virtual Assistant provides real-time, personalized guidance to identify providers in local markets who are delivering care that is medically appropriate.

“Consumers want and deserve trustworthy information when making decisions about their care,” said Daniel Stein, MD, CEO & Founder of Embold Health. “We’re building a future where AI enhances — not replaces — human decision-making in healthcare. We recognize that AI is a powerful tool for improving healthcare navigation to help consumers lead healthier lives.”

Embold is setting the standard for responsible AI in healthcare with a clinically-validated process for creating safe and reliable AI solutions. To ensure reliability, effectiveness and fairness, over 20,000 chat tests covering a range of medical scenarios were conducted. Embold’s AI achieved 99.55% accuracy in identifying emergency scenarios and 97.07% accuracy in specialty care recommendations. Embold Virtual Assistant operates within the company’s HITRUST r2 Certified systems, reflecting their commitment to achieving the highest standards of data security, privacy and compliance.

Embold’s conversational AI can be flexibly deployed within communication channels, such as Slack or secure SMS and seamlessly integrates into existing Microsoft ​applications like Teams. Users can ask about symptoms or provider-related questions and receive instantaneous AI-powered guidance.

“Technology is evolving with the goal of improving our lives, and there is great potential in how AI can elevate the patient experience,” said Matt Berns, CTO of Embold Health. “In addition to Embold Virtual Assistant, we also launched an embedded, configurable healthcare template in the Microsoft healthcare agent service that helps users easily identify the best healthcare providers for their specific needs. Both solutions enable smarter healthcare navigation, making healthcare more accessible, personalized, and cost-effective.” Learn more about Embold’s work with Microsoft here.

​​About Embold Health

Embold Health, a healthcare technology company, helps employers and health plans improve outcomes and lower costs by empowering members to make informed healthcare decisions. Evaluating 21 specialties and 68 sub-specialties, Embold’s patented and peer-reviewed provider quality score methodology analyzes data from 230+ million individuals across the entire care journey at the individual physician performance level. Setting the standard for responsible AI in healthcare, Embold’s conversational AI simplifies the care-seeking process. Paving the way for more efficient, personalized, and cost-effective care, Embold is transforming how care is sought out and delivered. To learn more, visit www.emboldhealth.com.