Announcing the Finalists for the Field Service Best-In-Class Awards

NEW YORK--(BUSINESS WIRE)--Field Service Palm Springs is thrilled to announce the finalists for the prestigious Field Service Best-In-Class Awards, with winners to be revealed during a live ceremony on April 22 at the JW Marriott Desert Springs in Palm Springs, CA.

As one of the service industry’s premier events, Field Service Palm Springs brings together global leaders in customer success, service, and support for dynamic sessions, hands-on workshops, and insightful panel discussions on today’s most pressing challenges and trends.

"We're thrilled to announce the finalists for the 2025 Field Service Best-In-Class Awards," said Maureen Azzato, Program Director of Field Service Palm Springs. "These professionals represent the pinnacle of achievement in their fields, and we can't wait to honor their outstanding contributions."

Finalists were selected from a highly competitive pool of nominations and recognized for excellence across five award categories:

Best AI Use Case & Implementation
Symphony Ltd.
NCR Atleos

Best Service & Support Strategy Team Implementation
Boston Dynamics
Comfort Systems

Most Innovative and New Approach to Service Delivery
EMSAR (Equipment Management Services & Repair)
Freudenberg E-Power Systems

Outstanding Woman in Service
Kacy Drury, SVP, Customer Experience & Operations, Everi Holdings
Renee Clarke, Lead Service Specialist, Johnson & Johnson MedTech, Orthopedics

Hall of Fame (Lifetime Achievement Award)
Greg Parker, VP, Innovation & Portfolio Management, Johnson Controls
Stephen Cohan, VP, Worldwide Customer Service Organization, Agilent Technologies
Craig Bruns, VP – Customer Support, Crown Equipment
Len VanderHulst, former SVP, Global Service, Eppendorf Group

Award winners will receive complimentary access to the full three-day event, a feature on the official Field Service Palm Springs website, and other exclusive benefits.

For more information about the event and the Field Service Best-In-Class Awards, visit https://fieldserviceusa.wbresearch.com/.

About Field Service Palm Springs:

Field Service Palm Springs is a premier conference uniting leaders in customer success, service, and support for over 20 years. Focused on driving excellence in service operations, the event offers a powerful platform for networking, professional development, and sharing innovative strategies.