United Consumers Credit Union Selects Mahalo Banking to Upgrade Member Experience and Digital Capabilities

TROY, Mich.--(BUSINESS WIRE)--United Consumers Credit Union (‘United Consumers’), a Missouri-based credit union committed to working hard with the hardworking, has selected Mahalo Banking to reimagine its digital banking platform and enhance the overall member experience. This collaboration aligns with the credit union's broader initiative to advance its core transaction system and elevate its digital offerings.

The credit union selected Mahalo for its user-friendly interface, extensive customization options and tight core integration with United Consumer’s new core provider, Corelation Keystone. A key factor in the decision to partner with Mahalo was its ability to provide members with a unified experience across all digital touchpoints. United Consumers plans to implement several new functionalities including:

• Self-service loan skip-a-pay options;
• Robust security through Credential Assurance Technology (CAT);
• Member-centric log-in capabilities;
• Member-customizable interface; and
• Inclusive neurodiversity and disability-friendly features.

"We were impressed by Mahalo's ease of use and the wide range of customization options available for our members," said Jay Neathery, President of United Consumers. "Technology and member expectations are changing rapidly, and Mahalo is continuously adapting to keep pace with industry innovations. We believe Mahalo will be an adept partner that evolves quickly alongside us, ready with solutions that cater to the diverse needs of our membership base."

Mahalo Banking provides modern online and mobile banking solutions specifically designed for credit unions. Its platform is built on superior architecture with deep integration to core processing, providing a robust feature set across all delivery channels for a true omnichannel experience. Mahalo's CAT solution prevents fraud attacks and protects member data, while its Thoughtful Banking® technology offers neurodiverse functionality to optimize the user experience for all members.

“We are excited to partner with United Consumers Credit Union as they embark on this journey to elevate their digital banking capabilities,” said Denny Howell, COO of Mahalo. “Member expectations for convenient, secure, digital-first banking experiences continue to rise, and credit unions must be prepared to deliver intuitive technology that not only meets these expectations but exceeds them. Our dedication to ongoing innovation enables us to tailor our platform to meet the unique needs of their members, ensuring United Consumers has the tools necessary to thrive and maintain a competitive edge as the industry evolves.”

About United Consumers CU

Since 1941, United Consumers has been providing its members with an alternative to increasingly expensive banking services. The credit union is a not-for-profit financial institution owned by the members who join. Benefits of membership include lower rates on loans, higher rates on investments and fewer fees than you’d pay at a bank. United Consumers serves anyone who lives or works in Jackson, Buchanan, Cass, Clay, Johnson, Lafayette, Platte and Ray counties in Missouri, as well as those who live, work, worship, or attend school in Wyandotte and Johnson County, Kansas. To learn more, visit uccumo.com.

About Mahalo

Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry’s first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs.

For more information about Mahalo Banking, please visit us at mahalobanking.com, follow us on Twitter or connect via LinkedIn.