HOUSTON--(BUSINESS WIRE)--Texpo Energy ranks among the best Retail Electric Providers (“REPs”), earning the highest score, with Five Circles pursuant to the Texas Public Utility Commission’s Most Recent Retail Electric Provider Complaint Scorecard.
Texpo Energy’s Five Circle Score is as of July 2016 and pertains to Complaint Rates for January 1, 2016 through June 30, 2016. The Texas P.U.C.’s Retail Electric Provider Complaint Scorecard scores REPs into five groupings of approximately equal size based on a 6-month rolling average of complaint rates per 1,000 customers relative to other companies.
According to the Scorecard, “You may wish to also review other resources regarding a REP's customer service such as your local Better Business Bureau.” Texpo Energy also continues to earn the highest rating at the Better Business Bureau, presently with an A+ from the BBB, on a scale of A+ to F, with the BBB’s rating based on 13 factors (For more information regarding the BBB, visit http://www.bbb.org/houston/business-reviews/electric-companies/texpo-power-l-p-in-houston-tx-90015548/#bbbonlineclick).
Suggestions When Shopping for Electricity
Various customer satisfaction studies and ratings are believed by Texpo Energy to highlight a couple core tips that electric customers should consider when selecting a retail electric provider:
- Consider fixed-rate plans. Customers selecting fixed-price electricity plans, for example, at least 12 months in duration, can obtain a more stable electricity rate for the length of the contract. This protects from price swings in the market, leading to possibly more satisfaction than customers opting for variable pricing plans, which offer no such protections.
- Go with a retail electric provider with a reputation for customer service and solid complaint ratings from unbiased sources, such as, Texpo Energy believes, the Public Utility Commission Texas’s Scorecards.
- Watch out for “introductory” or “variable promotional” rates that appear too good to be true. Texpo Energy believes customers who chose a provider based solely on low price “gimmicks” may likely be less satisfied.
According to the Texas P.U.C.’s Complaint Scorecard, “Significant changes in the complaint score may occur from month-to-month for smaller REPs based on only a few complaints. This complaint scorecard should be viewed as only one measure of the customer service provided by REPs. Please note the complaint score is based on a rolling 6-month average of the total number of informal complaints investigated, irrespective of whether or not the company was determined to be at fault or adequately resolved the customer's complaint.”
About Texpo Energy
Texpo Energy offers competitively priced electricity plans and exceptional customer service to homes and businesses throughout the Lone Star State. Texpo Energy is part of the Texpo Energy Group, which provides electricity and natural gas to tens of thousands of customers through a variety of plans offered throughout North American electricity and natural gas markets, including Texas, California, Pennsylvania, and other markets. For more information about Texpo Energy, please visit www.texpoenergy.com (PUCT Certificate # 10126 -- Texpo Power, LP, d/b/a Texpo Energy). At Texpo Energy, we understand that Texans face a unique challenge when it comes to selecting a retail electric provider, and Texpo Energy is here to help Texans make that decision.
