TAMPA, Fla.--(BUSINESS WIRE)--TeamViewer®, one of the world’s most popular providers of remote control and online meeting software, has announced the release of a new Software Development Kit (SDK) specifically designed to allow mobile app developers to easily integrate remote support functionality into their apps. Compatible with iOS 7, iOS 8, and Android, TeamViewer’s new screen sharing SDK is ideal for any kind of app, especially for B2B apps, apps that run in kiosk mode and consumer apps that might require remote assistance.
With real time screen sharing of an iOS and Android app, companies can assist app users and troubleshoot any problem. Users who require assistance simply need to tap on a help button within the app that has integrated the screen sharing SDK to generate a support request. The supporter of the app will automatically be notified about the service request and then can connect to the app. The support team can see in real time exactly what the user sees, point users in the right direction, or even directly take over control of the remote Android app.
“As more businesses go mobile and develop apps to interact with their users, there’s an increased need to ensure remote IT support and high quality customer service,” said Kornelius Brunner, Head of Product Management at TeamViewer. “Using TeamViewer’s iPhone, iPad and Android compatible SDK, support teams can now easily access these apps remotely and resolve issues quickly and effectively.”
System requirements
The SDK is compatible with iOS 7 and higher and Android 4 and higher.
Availability
TeamViewer’s screen sharing SDK for mobile apps is available now for download at integrate.teamviewer.com. The SDK can be used to develop integrations for free. To connect to an app, a license for Mobile Device Support through TeamViewer 9 is required.
About TeamViewer
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com
© 2014 TeamViewer GmbH. All rights reserved.
