CORONADO, Calif.--(BUSINESS WIRE)--California American Water announced today that its 2012 Consumer Confidence Reports will be made exclusively available online and will not be mailed to customers as in previous years. Customers without access or who would like a hard copy can contact the company to receive a copy. Water customers wishing to view the 2012 report can do so by visiting www.californiaamwater.com. Messages will also be posted on upcoming water bills to provide customers with a specific website address to access their service area’s water quality report.
In January 2013, the United States Environmental Protection Agency ruled that water utilities had the option to inform customers of their Consumer Confidence Report’s availability at a specific website address as opposed to printing and sending it as a direct mailing or as a bill insert. The California Department of Public Health adopted the EPA’s ruling on CCRs and California American Water acted swiftly to take advantage of this more efficient and environmentally friendly option for delivering reports on our 2012 water quality information.
Printed copies of the report will be available to customers who cannot – or do not wish to – access it online. Customers can call the company’s 24-hour customer service center at 1-888-237-1333 to request a printed copy of their district’s report.
New delivery methods support the water industry’s commitment to ongoing environmental quality without minimizing the importance of the CCRs to customers, according to California American Water president Rob MacLean.
“We are pleased to report that the water supplied to our customers is of higher quality than required by state and federal drinking water standards,” MacLean said. “Our team of water quality and operations professionals works hard each and every day to ensure the highest quality water and service to our customers.”
The annual Consumer Confidence Report is a performance measure of the quality of water supplied by California American Water against the compliance standards established by the EPA and the California Department of Public Health. The report describes local drinking water sources, tests results conducted on the water and the substances detected as well as their levels. Commonly asked questions and the answers concerning local drinking water are also included in the report.
California American Water, a subsidiary of American Water (NYSE: AWK), provides high quality and reliable water and/or wastewater service to approximately 600,000 people.
Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs approximately 6,700 dedicated professionals who provide drinking water, wastewater and other related services to an estimated 14 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting www.californiaamwater.com
