DANA POINT, Calif.--(BUSINESS WIRE)--Seabrook at Bear Brand Apartments, a 402-unit Dana Point apartment community, received a Superior Overall Score by SatisFacts Research LLC, the multifamily industry's premier resident satisfaction research provider and leading authority on resident retention. Each year, SatisFacts surveys tens of thousands of apartment residents nationwide. The recognition marks the fourth year this Dana Point apartment community has achieved a superior score and received a National Award from SatisFacts.
SatisFacts uses a five-point satisfaction rating system focused on surveying how residents feel about their living environment and service. The firm conducted a random email methodology as part of its resident satisfaction survey of residents living in Shea's apartment communities. Shea currently owns and manages over 6,000 apartments in California.
Steve Gilmore, Senior Vice President of Shea Apartment Communities comments that “Receiving surveys is just the starting point of identifying solutions to issues impacting resident satisfaction. Once the team receives the survey results, they develop and roll out focused action plans. This includes training of leasing and service staff on courses such as customer service and resident retention as well as measurement and monitoring performance through monthly resident move-in surveys. Ultimately the findings from these surveys are used to help drive changes that continue to improve resident satisfaction. It’s all about our commitment to providing the best possible living environment.”
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ABOUT SHEA APARTMENT COMMUNITIES
Shea Apartment Communities is a leading owner and operator of exceptional apartment communities providing award winning customer service. Shea Apartment Communities owns and manages 15 California apartment communities, representing approximately 6,300 units, throughout the regions of Orange County, San Diego, Los Angeles, East Bay and Silicon Valley.
ABOUT SHEA PROPERTIES
Shea Properties, headquartered in Aliso Viejo, California is a multifaceted organization responsible for the acquisition, design, development, construction and management of business parks, shopping centers, apartment communities and mixed-use environments. Since beginning operations in 1969, annual revenues have grown steadily to more than $200 million, while the overall value of the stabilized portfolio has grown from $150 million to more than $2.25 billion. Shea Properties currently owns and operates approximately 6,300 apartment units and 6 million square feet of office, industrial and retail space in California, Colorado and Arizona. The development pipeline holds an additional 2,200 apartment units and 2.5 million square feet of commercial space. In concert with sister company, Shea Homes, the nation's largest private home builder, Shea Properties offers a range of capabilities matched by few other developers in the industry.