NEW YORK & TORONTO--(BUSINESS WIRE)--Customer Management IQ, a division of IQPC, announces the 5th Call Centre Week Canada taking place April 27 - 29, 2011 in Toronto, Canada.
Customer Management IQ is proud to offer you exclusive content you can't find anywhere else. Cameron Schilling, Director of Direct Sales Customer Experience: Planning & Implementation, Rogers Communications talks about his upcoming keynote speech at this year's Call Centre Week Canada in Toronto from April 27-29th. Cameron will be concentrating on providing insight into how to successfully develop a revenue generated call center. He shares some of that information here with CMIQ's audience:
Join Cameron and these other leading Call Centre Experts at Call Centre Week Canada:
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Eli Federman, Director of Customer Care, Grand & Toy
Strategies for keeping employees engaged and reducing attrition by 40% in a two year span
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Amar Sidu, Head of Sales Operation Strategy, Scotia Bank
How to find the hard ROI in social media strategy
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Julien Raymond, Director of Call Centre Operations, First Media
Group [Lavalife]
Innovative solutions for serving a “mobile” customer base
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Sharmane Good, Vice President of Customer Care Operations, LoyaltyOne
[Airmiles Customer Care]
Learning winning best practices from an award winning panel
For more information on the 5th Call Centre Week Canada, please visit http://www.callcentrecanada.ca or contact 800-882-8684.
About IQPC
IQPC (www.iqpc.com) provides business executives with tailored practical conferences, large-scale events, topical seminars and in-house training programs. Producing over 1,500 events annually around the world, IQPC continues to grow and has offices in cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney, and Toronto.