OneShield Names Doug Moore as Chief Innovation Officer to Lead AI-First Strategy

MARLBOROUGH, Mass.--(BUSINESS WIRE)--OneShield, a leading provider of core insurance technology solutions for property and casualty insurers and MGAs, has appointed Doug Moore as its new Chief Innovation Officer. In this newly created role, Moore will lead OneShield’s push to embed artificial intelligence across its product portfolio and operations, reinforcing its near-term commitment to becoming an AI-first organization.

Moore brings over 30 years of experience across insurance, enterprise software, and cloud platforms. He has held leadership roles at companies including Guidewire, ISCS, and Command Alkon, and most recently founded Approck Cloud, an R&D consultancy focused on generative AI and serverless applications. Known for delivering practical, scalable innovation, Moore has built a career helping businesses apply emerging technology to solve complex challenges.

“OneShield’s commitment to responsible innovation and practical AI adoption is exactly what the insurance industry needs right now,” said Moore. “This is an opportunity to equip insurers with tools and training that help solve real problems, not just follow the hype.”

His appointment underscores OneShield’s focus on delivering future-ready solutions for its clients. Over the next year, Moore will focus on building a culture of hands-on innovation across the company, deploying tools and training programs designed to make artificial intelligence technologies more approachable, useful, and grounded in the realities of insurance operations.

“Doug brings a unique combination of technical depth and industry perspective,” said Tony Villa, CEO of OneShield. “As we continue to invest in AI and advance our platform, he’s helping us focus on what matters most: delivering practical tools that drive real business value for our customers.”

Moore will also oversee the rollout of internal programs that encourage cross-functional experimentation, simplify access to AI capabilities, and ensure alignment with governance and security standards. The goal is to empower teams across OneShield and its client base to move from concept to execution, fast.

“The next chapter of insurance technology is already taking shape,” said Moore. “At OneShield, we’re not just watching it happen, we’re building the infrastructure to lead it.”

About OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes. OneShield's SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics. Designed specifically for personal, commercial, and specialty insurance, our solutions support over 90 lines of business. OneShield's clients, some of the world's leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership. Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices in India.

For more information, visit www.OneShield.com