TAMPA, Fla.--(BUSINESS WIRE)--Smart Meter, the leading technology and infrastructure supplier to the remote patient monitoring (RPM) industry, is thrilled to announce significant milestones in its growth trajectory. Since 2022, the company has achieved a remarkable 300% increase in sales, quadrupled its commercial customer base, and over 350,000 patients currently have Smart Meter solutions. To accommodate this rapid growth, Smart Meter has moved into a new 25,000 square foot logistics, network operations, and customer service facility in Tampa, Florida.
Unprecedented Growth and Expansion
Smart Meter's impressive growth is a testament to its commitment to delivering innovative and effective RPM technology and solutions. The company's recurring revenue continued to accelerate in 2024 and is now six times higher than it was just 36 months ago, reflecting the increasing demand for high-quality, patient-friendly remote healthcare services. The company added 266 new commercial healthcare customers in 2024 to its existing base of 669 commercial customers. This expansion underscores the company's dedication to improving patient outcomes and enhancing the efficiency of healthcare delivery. A major contributor to Smart Meter’s growth in the past year is the direct integration of the company’s cellular RPM products into the eClinicalWorks electronic health record, one of the top five EHR vendors in the United States.
New Logistics, Network Operations and Customer Service Facility
To support its expanding customer base and increasing number of employees, Smart Meter has consolidated two smaller offices into a single state-of-the-art facility in Tampa, Florida. This new facility will enable Smart Meter to streamline its logistics, improve operational efficiency, and better serve its growing customer base. The company’s SOCII Type 2 certification in 2024 validated that controls are in place to ensure that the proprietary secure private data network built with AT&T and Cisco prevents patient health information from being exposed to the public internet. The company’s robust platform which provides commercial customers access to a powerful suite of data management, patient engagement, and reporting tools has delivered an unprecedented 100% uptime since 2017. In 2024, on-time shipments of almost one million items set a record with over 99% of shipments processed the same day the order was received. The move into the new facility is a strategic step to ensure that Smart Meter can continue to meet the increasing demand for its RPM solutions and the industry’s only private data network, while maintaining the highest standards of service and support.
Expansion of SmartTouch Patient Engagement Solutions
In addition to its operational expansion, Smart Meter is excited to announce the enhancement of its SmartTouch patient engagement solutions, a program proven to increase patient adherence and qualifying reimbursement by 52%. The SmartTouch platform now includes comprehensive features for Consent, Onboarding, and Engagement. These new capabilities are designed to simplify the patient experience, ensuring that patients can easily consent to monitoring, smoothly onboard into the system and learn how to easily use their cellular vital sign devices, and remain engaged with their healthcare providers. This holistic approach to patient engagement is expected to further improve patient adherence and outcomes.
CEO's Statement
"We are grateful to our 900 SmartPartners across the US who entrust us with delivering millions of vital sign readings to their platforms and their providers for better patient care," said Casey Pittock, CEO. "We are on track to serving one million patients on behalf of our customers in the next two years and the move into our new logistics center and the soon-to-be-announced Remote Therapeutic Monitoring products being launched in 2025 will help our customers and their providers access new technology for expanded reimbursement opportunities."
Commitment to Innovation and Excellence
Smart Meter's recent achievements and expansions are a reflection of its unwavering commitment to innovation and excellence in healthcare. The company's focus on developing cutting-edge solutions and providing exceptional service has been instrumental in its success. For example, the company added secure multi-carrier SIM functionality to its cellular device portfolio to provide reliable connectivity across the country, it recently introduced a clever multi-cuff design for its proprietary FDA registered iBloodPressure Classic meter, and the algorithm-driven auto-fulfillment program ensure patients using iGlucose cellular meters receive glucose test strips on time. The Smart Solutions Platform now offers three feature-rich tiers to support various types of healthcare organizations including Device Management, Business Management, and Care Management. In terms of service excellence, Smart Meter takes great pride in answering the phone with over 90% of inbound calls answered live in Tampa by the company’s dedicated customer service team in less than five seconds. As Smart Meter continues to grow, it remains dedicated to improving the quality of care for patients and supporting healthcare service companies and providers in delivering the best possible outcomes.
About Smart Meter, LLC
Smart Meter is the trusted supplier of Remote Patient Monitoring (“RPM”) technology and infrastructure. We empower a nationwide network of SmartPartnersTM who are working directly with healthcare providers to transform patient care. Millions of vital health data readings are reliably delivered across our platform to enable real-time, better-informed health care. Our proprietary patient-friendly cellular FDA-registered monitoring devices are connected to an exclusive AT&T private data network to ensure an engaging patient experience for improved adherence. For more information, visit SmartMeterRPM.com
