ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, announces the naming of Derek Eck as Chief Experience Officer (CXO). As CXO, Derek oversees all aspects of customer experience, leading efforts to maintain and enhance Intradiem’s industry-leading retention strategies.
“I’m honored to step into this new role and further our mission to deliver exceptional, industry-leading customer experiences,” said Derek Eck. “Intradiem is deeply committed to helping customers succeed by empowering their contact center agents to deliver the experiences all customers expect and deserve.”
With more than 15 years of experience in the contact center industry, Derek has built a career around people leadership and customer success. His expertise spans operations, workforce management, customer success management, and contact center software implementation.
“Derek’s dedication to driving customer success and elevating CX is unmatched,” said Jennifer Lee, Co-CEO of Intradiem. “Through his vision and leadership, we continue to set the industry standard for customer experience innovation.”
Derek joined Intradiem in 2016 as Customer Success Manager. Since then, he has held several customer success positions, most recently serving as Senior Vice President. Derek has demonstrated an exceptional ability to drive transformative results. Under his leadership, the company has achieved record customer retention and maintained best-in-class Net Promoter Scores (NPS).
To learn more about Intradiem, visit: https://www.intradiem.com/.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
