PARIS--(BUSINESS WIRE)--x-hoppers, the trailblazing AI-powered retail communication platform, today announced its debut into the French market with a soft launch at Tech for Retail 2024, Nov. 26-27. Building on a successful rollout across the US and UK, x-hoppers is now set to help French retailers address pressing industry challenges, from theft reduction to workforce retention, while enhancing the in-store experience to meet today’s evolving customer expectations.
Retailers across France face mounting challenges, with annual shrinkage losses now reaching €7.3 billion, driven by shoplifting and theft exacerbated by inflation and economic pressures (source: Crime & Tech). Combined with a 37% employee turnover rate, these issues highlight the urgent need for efficient, AI-driven solutions that support both store associates and customers (source: BCG).
Through its proprietary AI Video Alert (AIVA) system, x-hoppers provides an all-in-one solution, seamlessly integrating with existing CCTV setups to detect and instantly alert staff to suspicious behavior. As the first platform to combine cloud capabilities and hardware into a unified retail communication tool, x-hoppers offers an unmatched approach to security and operational efficiency. In U.K. trials, AIVA reduced shrinkage by up to 60%, saving stores like Tenby Stores approximately £26,000 annually, revolutionizing security with real-time, responsive AI (sources: Tenby Stores and x-hoppers).
Recognizing the importance of workforce stability, x-hoppers also includes an AI-driven assistant offering hands-free access to training and product knowledge, reducing onboarding time by up to 50%. Additionally, over half of French consumers prefer digitally enhanced in-store shopping, x-hoppers’ smart call points and communication tools empower associates to deliver a seamless, efficient customer experience that fosters trust.
“At x-hoppers, our mission is to support the people who bring retail to life, both the teams on the floor and the customers they serve,” said Ian Rowan, CEO, x-hoppers. “Introducing this solution in France at Tech for Retail 2024 offers a unique opportunity to demonstrate how x-hoppers can help stores cut losses, streamline operations and elevate the in-store experience. France is a recognized leader in retail innovation, and we’re excited to connect with forward-thinking leaders ready to embrace the future of retail.”
Attendees at Tech for Retail can experience x-hoppers firsthand at Booth F39, where Ian Rowan and Giles Guiral, Country Manager, will provide live demonstrations and exclusive interviews on:
- AI-Powered Theft Prevention: Utilizing AIVA for real-time detection and alerts, cutting shrinkage by up to 60%.
- Employee Training and Retention: AI-driven tools for hands-free support and training, enhancing employee satisfaction and reducing onboarding time.
- Enhanced Customer Experience: Smart call points and streamlined communication tools ensure rapid, high-quality service for customers.
For media inquiries and interview scheduling, please contact, Deliah Mathieu at deliah.mathieu@wildix.com
About x-hoppers
Launched in 2024 in the UK and the US, x-hoppers is a comprehensive AI-driven retail communication platform designed to improve store operations, security, and customer service. Integrating wireless headsets, smart call points, and advanced AI technologies, x-hoppers supports retailers in optimizing their in-store communication and addressing critical industry challenges.
