COLUMBUS, Ohio--(BUSINESS WIRE)--Jumpmind, Inc., a leading provider of innovative retail technology solutions, today announced it has been recognized as a Leader in the recently published report, “The Forrester Wave™: Point-Of-Service Solutions, Q4 2024.”
The Forrester report identified the most significant point-of-service (POS) vendors and evaluated them based on vendor questionnaires, executive strategy briefings and demonstrations, and interviews with reference customers.
Following the extensive evaluation, Jumpmind received above average customer feedback, and the highest score possible in 13 criteria in the report, including: practitioner UX, custom checkout flow, digital payments, clienteling/assisted selling, store promotions, loyalty, endless aisle, offline resiliency, and architecture and delivery model. Jumpmind received the highest scores possible in three omni fulfillment tool criteria: ship from store, buy in store and return/exchange in store, and buy online and return/exchange in store.
According to the Forrester report, “Jumpmind is strong in practitioner UX and custom checkout flow, offering an intuitive UI for efficient front-end and back-end workflows. It’s stronger in endless aisle, store promotions, and loyalty, taking a more customer-centric approach. It’s strong in architecture and delivery model, with a solution that can be bought and deployed modularly (e.g., returns only).”
Additionally, Jumpmind achieved the highest score in the “vision” criteria. “The vendor has the elements required for an on-par score and clearly articulates a customer and associate-centric vision for this market and is moving forward on a path that is not well worn by other vendors. It proactively researches and responds to industry trends and it engages regularly with customers to co-develop new features that support its vision. Reference customers validated the strength of capabilities in these areas.”
Additionally, Jumpmind was recognized for having “... a North Star rooted in differentiating yet practical features.”
According to Forrester’s report, all Jumpmind’s reference customers reported their implementations were “delivered on time, on or under budget, and that they received more functionality than expected. They value the solution’s ease of use, as well as the vendor’s vision, flexible architecture, and co-development.”
“We’re honored to have been named a Leader in our inaugural Forrester Wave™ evaluation,” said Jumpmind President and CEO Joe Corbin. “Most point of service platforms are designed to meet retailers’ current needs, but the true challenge emerges years later when business requirements shift, customer expectations evolve, and hardware preferences change,” continued Corbin. “Our goal is to ensure that today’s choices don’t constrain tomorrow’s opportunities. Jumpmind solutions are technology agnostic, adaptable and future-proof, enabling retailers to stay ahead of the curve through agility, at scale.”
Known for its cloud-native, mobile POS platform, Jumpmind offers the industry's most modern and technologically leading POS and unified promotions to support inspired shopping experiences. Jumpmind customers include American Eagle, The Vitamin Shoppe, Build-a-Bear, Petco, Reitmans Canada Ltd., The Paper Store, and Landmark Group. The company recently announced a global expansion with new operations in the UK and Ireland to serve its growing EMEA client base, as well as retailers looking to expand globally.
The “Forrester Wave™: Point-Of-Sale Solutions, Q4 2024 is available for access at https://www.jumpmind.com/forrester-wave-download/.
About Jumpmind
Jumpmind is a leading provider of innovative retail technology solutions. Our cloud-native, mobile POS platform empowers retailers to streamline operations, enhance customer experiences, and achieve sustainable growth. With a future-proof architecture and a focus on delivering exceptional value to our clients, Jumpmind is committed to shaping the future of retail technology. Jumpmind powers inspired in-store experiences for a growing list of leading retailers, including American Eagle Outfitters, Build-A-Bear Workshop, Petco, Reitmans Canada Ltd., The Paper Store, Landmark Group, and The Vitamin Shoppe. Learn more about Jumpmind at www.jumpmind.com.
