NEW YORK--(BUSINESS WIRE)--In a world full of hype and generative AI noise, one company stands apart. DUOS, the digital health innovator empowering older adults to live independently, is proud to announce the launch of Chat 2.0 and will showcase the new features at this year’s HLTH 2024 Conference. This next-level AI platform revolutionizes how older adults access healthcare, making it more intuitive, personalized, and actionable.
Coming on the heels of being named Top Innovator at the Accenture HealthTech Innovation Challenge 2024, DUOS is doubling down on its commitment to use AI responsibly—not for the sake of using AI but to truly empower older adults and maximize healthcare efficiency.
"We’re not adding AI just for the sake of buzz. We’re focused on creating real-world impact. DUOS Chat 2.0 represents a significant step forward in delivering accessible and culturally relevant care," said Karl Ulfers, CEO of DUOS.
Following last year's successful launch of Chat 1.0, which used a large language model (LLM) to match members with key resources, Chat 2.0 expands on that foundation by integrating Retrieval Augmented Generation (RAG) with member-specific documents. This allows the platform to:
- Deliver tailored answers from trusted, plan-specific sources
- Support multilingual and culturally appropriate responses
- Initiate immediate actions like booking appointments or securing services directly through the chat interface
- Build trust by offering CMS-compliant answers while maintaining transparency, enabling users to trace responses back to their health plan documents
"Our engagement with members revealed that the most significant challenge isn’t just about basic needs like food or transportation—it’s about understanding and navigating care coverage," Ulfers added. "Many older adults struggle to access what they’ve already paid for because the administrative complexity holds them back. DUOS Chat 2.0 simplifies these interactions, making it easier for them to take control of their healthcare."
At the core of Chat 2.0 is inclusivity. With enhanced multilingual support and the ability to handle informal language inputs like misspellings and slang, the platform breaks down barriers, allowing older adults from diverse backgrounds to engage with healthcare in a way that’s meaningful to them. It can converse with members about their health plan documents at a 5th-grade reading level, making healthcare more understandable and actionable.
"We've taken the complexity of CMS-regulated model language and turned it into something comprehensible," said Ulfers. "By simplifying care navigation, we help older adults make informed decisions, ensuring they access the services they need to live healthier, more independent lives."
DUOS’ recent accolade as Top Innovator at the 2024 Accenture HealthTech Innovation Challenge showcases the company’s relentless drive to transform the healthcare landscape for aging populations. With Chat 2.0, DUOS continues to break new ground in creating impactful, AI-powered solutions that address real-world challenges.
As part of its commitment to expanding access, DUOS will expand its services to seven new states in the coming months, with health plans to broaden its reach across the U.S. This marks a significant milestone in DUOS' mission to ensure older adults nationwide can access the resources and care they need, when they need them.
About
DUOS is a leading digital health company that empowers individuals to achieve optimal health and improve their financial well-being. Established in 2020, DUOS is reimagining the future of aging by engaging and connecting people with essential resources. DUOS’ innovative SaaS solution and activation campaigns seamlessly integrate an otherwise fragmented network of government programs and insurance benefits, enhancing the continuum of care while delivering a cohesive and accessible experience. By prioritizing equitable access to social services and preventive care, DUOS aims to address the diverse needs of our aging population. For more information visit getduos.com or follow DUOS on LinkedIn.
