MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited as a frontrunner in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite and Workforce Engagement Management.
CRM Magazine recognizes the leading vendors who point the way forward and drive innovation with the best products and capabilities in customer service, marketing and sales. The CRM Industry Leader Award winners are determined by an expert panel made up of twelve industry analysts and consultants.
Contact Center Infrastructure: CRM states that Verint has invested heavily in its contact center platforms in the past few years, with a lot of resources dedicated to automation. Rebecca Wettemann, founder and CEO of Valoir, emphasizes Verint’s attention to customer service bots, saying they “enable customers to automate tasks and interactions intelligently with AI that reduces costs while improving customer and agent experience.”
Contact Center Interaction Analytics: CRM notes that Verint is hailed for its strong solution built on its proprietary Verint Da Vinci™ generative AI technology. This, according to Donna Fluss – president of DMG Consulting – has led to multiple purpose-built bots and, unique to Verint, its reporting environment includes an audible text-to-speech, AI-powered voice reader. Wettemann praises Verint for its breadth of functionality, noting that its “ability to analyze multiple data types – interaction, survey and workforce performance data – with Da Vinci AI and its other analytics and its open data hub means it can help customers glean the insights they need to automate interactions and improve outcomes.”
Customer Experience Suite: Fluss says that CX automation is precisely where Verint has built its market positioning. She continues that the company offers “strong workforce engagement, AI, knowledge management, analytics, conversational AI, dozens of prebuilt automations and native CRM capabilities.”
Workforce Engagement Management (WEM): Wettemann notes that Verint “has some of the most robust workforce optimization capabilities in the market and continues to invest in innovation,” pointing to its TimeFlex Bot as “a great example of leveraging AI to improve agent engagement while driving scheduling efficiencies.”
“It’s truly an honor to be acknowledged in four categories by CRM Magazine and the analysts who are experts in this industry,” says Verint’s Jasen Williams, global vice president, Corporate Marketing. “We created our open platform to deliver tangible AI business outcomes by increasing agent capacity and elevating CX. CRM’s recognition confirms our platform and bots are successfully augmenting the human workforce while increasing ROI for contact centers everywhere.”
Visit Verint Open Platform and register for Engage 2024 to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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