ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, has named John Norton as Chief Revenue Officer (CRO), effective immediately. He will lead the Intradiem sales team and focus on driving topline revenue growth.
Specializing in sales and revenue leadership, Norton excels at applying a data-driven approach to driving new business development, customer success and revenue growth. He is known for building consensus among executive teams and stakeholders, and for driving positive change.
“John Norton is an accomplished professional, with great business instincts and unmatched leadership experience in the technology sector,” said Jennifer Lee, President & Co-CEO at Intradiem. “Time and again, he has built best-in-class sales organizations that drive revenue and market share. Intradiem will benefit enormously from John’s proven ability to organize and guide high-performing sales teams.”
Norton is a transformational leader with extensive senior-level experience in enterprise technology. Before joining Intradiem he held senior executive positions with Calabrio, ConvergeOne, and Arrow Systems Integration. Most recently as CRO at Calabrio, Norton played a key role in raising the company’s value from $300 million to $1.1 billion.
“I’m honored by this opportunity to contribute to Intradiem’s growing success in the contact center space,” said John Norton. “Whether we’re bringing new solutions to our portfolio or building upon our strong client base, Intradiem continues to bring uniquely innovative solutions to market. The recently released Burnout & Attrition Indicator is a great example of this. I look forward to building on the company’s success and growth.”
John Norton earned a Bachelor of Science degree in Business Administration from St. Johns University. He served as a member of the Thoma Bravo CRO Council and the Gartner CRO Council.
About Intradiem
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
