SAN FRANCISCO--(BUSINESS WIRE)--DHgate, the leading global B2B cross-border e-commerce marketplace, today announced its partnership with Seel to empower its customers to shop sustainably and risk-free with Seel’s On-time Delivery Guarantee offering. More than 60 million registered buyers using DHgate can now opt-in to protect their purchase in the case of fulfillment delays, while also offsetting the carbon footprint of their purchase.
DHgate boasts more than 34 million listings every year, reaching millions of online shoppers in more than 225 regions around the world. With thousands of purchases made across the globe each day, dealing with fulfillment delays becomes costly – both in terms of the time and labor required to investigate and provide a refund for a purchase, and the environmental cost. The carbon footprint of e-commerce has shown no signs of slowing since 2020. Global emissions from international shipping are estimated to reach 709 million metric tons of CO2 by 2025. At the same time, the transfer of items from global freight to domestic parcel services creates high risk for packages to get lost, become damaged, or get delayed. Consumers are concerned – 73% of consumers want shipping protection, but 63% of merchants don’t offer it at all.
Now, by partnering with Seel, DHgate is able to offer customers the opportunity to add guaranteed arrival date, and offset the carbon emissions of their purchase by opting into On-time Delivery Guarantee, available on both the DHgate website and mobile app. For a small fee and with just one click, DHgate shoppers can get a full refund on their purchase in the case of fulfillment delays while offsetting the carbon footprint that comes with the international e-commerce supply chain.
“As a global e-commerce platform we are acutely concerned about meeting the online shoppers of the world where they are when it comes to their purchasing preferences and concerns,” said Meiqiao Shi of DHgate. “Amid unprecedented challenges to the global e-commerce industry including piracy, terrorism, and of course climate change, we are thrilled to leverage Seel’s transformational technology to expand our customer base by offering Seel’s sustainable, carbon-offsetting On-time Delivery Guarantee.”
Seel has offset more than 250,000 kilograms of carbon emissions in the past six months alone, as of January 2024.
“Our mission at Seel is to empower consumers with the peace of mind to shop freely. We’re excited about partnering with DHgate to offer their tens of millions of shoppers access to a risk-free and eco-friendly online shopping experience,” said Zack Peng, CEO and Founder of Seel. “American consumers are more conscious than ever of the environmental impact of their shopping decisions, and three out of four of them already expect a guaranteed arrival date when shopping online. DHgate has already burnished its credentials as a leading e-commerce marketplace, and the addition of On-time Delivery Guarantee will help solidify that.”
About Seel
Seel is a pioneer in the e-commerce industry, offering Post-Purchase guarantees that streamline the return process without adding friction to the marketplace or sellers. With a Zero-Waste pledge, Seel commits to reselling all items returned through their partner platforms. Seel counts Sezzle, Poizon, and Goodwill amongst their partners. Learn more at www.seel.com.
Seel has built a new category of financial products to help global merchants offer risk-free shopping experience to their customers. Through features like “Buy as refundable” and guaranteed arrival date, Seel is powering delightful and sustainable shopping experiences for Goodwill, Poizon, Sezzle, and 2,000+ global e-commerce businesses.
About DHgate
Founded in 2004, DHgate has become the leading B2B cross-border e-commerce marketplace, boasting over 34 million live listings annually. Through their global operations and offices, including in the USA and UK, DHgate reaches millions of people with trusted products and services. As of December 31, 2022, DHgate served more than 59.6 million registered buyers from 225 countries and regions, connecting them to over 2.54 million sellers and other countries. For more information, please visit DHgate.com and follow @DHgate.com.
