ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speaker on Resilience and Work-Life Balance, to Keynote Event

The Digital Event Delivers Expert Strategy and Insight into the Technologies and Concepts Customer Service Professionals Need to Know to Plan, Manage and Optimize Contact Centers on May 15, 2024

SAN FRANCISCO--(BUSINESS WIRE)--ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational Power of Prioritizing Joy.” The digital event, which takes place on May 15, is designed to arm contact center and customer service professionals with the tools, knowledge and connections that will advance their performance and career. Register here for free.

In a fast-paced world where challenges are relentless and solutions seem out of reach, there has never been a more important time to have a conversation on resilience. From managing burnout to sustaining well-being within teams, Campbell will deliver tools that drive performance and help create a connected, thriving, joy-fueled culture. From the highs of a world record-breaking flight expedition to the most unimaginable low of a plane crash and paraplegic diagnosis, Campbell uncovers the most unexpected, transformational tool discovered in the most unexpected place. Attendees will leave the presentation with tools to fuel performance and improve culture within teams; a new understanding of adversity and the role of resilience in the workplace; and the hidden power of hobbies, interests and simple pleasures.

Cindee Stott, Events Director, ICMI said, “Our digital event was created to deliver contact center professionals with the tools, knowledge and connections that will advance their performance and career. We are excited to welcome Ryan to the event. He will provide attendees with actionable information on resilience that they can take back to the workplace to improve their culture and transform their teams.”

ICMI's Contact Center Expo: A Digital Experience delivers expert strategy and insight into the technologies and concepts attendees need to know to plan, manage, and optimize contact centers. ICMI’s educational conference programming is focused on the rapidly changing global business client, giving attendees a leg up on the competitors to become the new trailblazers of the contact center.

The content and networking opportunities will provide attendees with key skills and insight and the sessions will offer real-world examples and strategies that address the major challenges affecting the data center industry, from basics to expert-level education.

In addition, attendees will gain access to cutting-edge solutions in the Expo Hall that will solve contact center’s most pressing technological challenges.

Click here to register to attend ICMI’s Contact Center Expo: A Digital Experience for free.

For additional information on exhibition or sponsorship opportunities, contact us at [e-mail].

Follow ICMI’s Contact Center Expo on X, LinkedIn, YouTube and Facebook.

ABOUT ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech
Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.