Remote-First Company/SAN FRANCISCO--(BUSINESS WIRE)--Oyster®, the global employment platform to hire, pay, and care for distributed teams, today announced a first of its kind innovation to automate the employment lifecycle at scale: SAGE. Short for System to Automate Global Employment, SAGE is a low-code platform that enables Oyster domain experts to encode and retrieve knowledge quickly, so they can handle a variety of employment situations efficiently. SAGE is the internal engine that drives Oyster Intelligence, a customer solution that delivers country-specific insights across the entire employment lifecycle through self-serve tools and virtual assistants. This unique approach provides a best-in-class customer experience at software scale, marking a significant advancement for the global employment category.
Enabling global employment at scale requires solving a multi-faceted problem. While managing time off, bonus pay, and employee verification are common, universal needs, there are specific regulations and nuances for every country and jurisdiction that need to be validated—from personal leaves to tax allowances, employment cost calculations, and more. In the mix of software and services required to deliver a global employment experience, many SaaS platforms fall short of fulfilling edge cases or unique customer situations at scale, leaving the burden for people to solve in 1:1 conversations or ad hoc manual checks.
“We knew that solving for these varied edge cases at scale could revolutionize global employment, so we had to figure out a way to ‘softwarize’ our knowledge. Throwing people and engineers at the problem just isn’t a viable or efficient solution—SAGE is our technological answer,” said Oyster co-founder and CEO, Tony Jamous. “Leveraging deep, country-level insights alongside the power of AI ensures a superior customer experience by putting people in touch with the right advice, at the right time. We are proud to have the most innovative system and product that can democratize access and break down the barriers to global employment once and for all.”
SAGE: Powering Efficient Knowledge Management and Automation
SAGE represents a culmination of Oyster’s core learnings from three years of developing a global employment platform that supports compliant and competitive hiring in more than 180 countries. It enables Oyster’s insights to be encoded, categorized, searched, auditable, and readable by AI—providing immediate and accurate information and workflows to users in real time, even as knowledge changes. SAGE also powers Oyster’s unique Automated Hiring capabilities, with insights about the best hiring terms to maximize talent attraction and retention, and ensuring contracts are compliant with local legislation by design.
Moving beyond simple process automation to true knowledge automation, SAGE improves operational efficiency by reducing development time and maintenance costs. When local information changes or a new knowledge category needs to be created, there is minimal to zero human intervention required for updates to be made across the Oyster platform. This frees up time for Oyster’s product development teams to innovate, and for CX teams to support customers in strategic decision-making as trusted partners.
“The global employment and payroll market is enormously complex and almost every company now has global employees,” said Josh Bersin, Global Industry Analyst and CEO of The Josh Bersin Company. “SAGE has the potential to make global hiring, tax, and regulatory compliance easier than ever, potentially disrupting the world of consultants and outsourcers who serve this market.”
Oyster Intelligence: How SAGE Benefits Customers
SAGE ensures Oyster Intelligence is up-to-date and accessible, giving customers a single source of truth for global employment. SAGE automatically propagates structured knowledge across customer-facing features, like the virtual assistant, Pearl, and the salary insights tool. Customers can rely on Oyster Intelligence to self-serve the knowledge they need to develop sustainable global talent strategies, create offers that attract and retain talent, and stay compliant at every stage. This saves HR teams time and money on manual research and consulting multiple experts on taxes, regulations, compensation, and more.
To learn more, visit https://www.oysterhr.com/global-employment-tools.
About Oyster
Oyster is a global employment platform that empowers companies to hire, pay, and care for their global teams. It enables growing companies to give valued international team members the experience they deserve, without the usual headaches or expense. Oyster enables people-centric hiring anywhere in the world with reliable, compliant contracts, payroll, and great local benefits and perks. Founded in January 2020 by Tony Jamous and Jack Mardack, Oyster is itself a fully distributed company with a diverse, global team. For more information visit https://oysterhr.com.
