NASHVILLE--(BUSINESS WIRE)--Fortress Technology Solutions, Inc., a centralized property management operating solution, launched a new solution: 2-Way Texting. This will transform how property managers and residents communicate, allowing managers to harness the convenience of SMS from within Fortress’ operating system.
2-Way Texting was implemented in response to the need for efficient and direct communication to elevate the resident experience by responding to inquiries promptly in a way that is more accessible and convenient. With this feature, residents use the phone number assigned to each property to contact the property management team, who can directly respond in one platform. Property managers can also initiate conversations via SMS directly from Fortress’ platform, saving time navigating between different systems.
“We believe that 2-Way Texting will address many of the current challenges in the industry, providing property managers with a direct, instant, and user-friendly way to connect with residents, and prevent issues from escalating and boost resident engagement and satisfaction,” explains Kerri Davis, Founder and CEO of Fortress Technology Solutions Inc. 2-Way Texting is a way for property managers to foster stronger relationships on an individual basis; this could potentially lead to higher resident retention.
By reducing the manual workload in managing resident communications, 2-Way Texting will also give property managers time to focus on other tasks. With the right strategy in place, they’ll be able to accelerate the leasing process by responding promptly to queries. From here, they can identify additional ways to add value to residents.
Fortress Technology Solutions is poised to redefine the future of property management on a global scale by adapting to the diverse needs of property managers and residents alike in different international regions.
About FORTRESS
FORTRESS is a core property management operating system that helps busy property managers streamline their operations while scaling. Designed alongside on-the-ground teams, it's an easy-adopt operations platform. It fully integrates with best-in-class tools and includes insights about income, occupancy, rent trends, work orders, online reviews, smart price recommendations, renewals, and more. Founded in 2018, Fortress Technology Solutions Inc. is headquartered in Nashville, TN, with offices remotely worldwide. Visit fortresstech.io and follow @fortressprotech.
