WALTHAM, Mass.--(BUSINESS WIRE)--Devoted Health, an all-in-one healthcare company for Medicare beneficiaries, delivering health insurance, access to high quality medical care, and a world-class service experience, today announced that its HMO health plans in Florida and Ohio were awarded a 5 out of 5 Medicare Advantage (MA) performance Star Rating for 2024. This marks the second consecutive year of Devoted’s Ohio HMO plan earning a 5 Star rating, and is the first 5 Star rating achieved by the company’s HMO health plan in Florida, Devoted’s longest-serving market.
Based on information received from providers, health plans, and member satisfaction surveys, the CMS Star Rating recognizes excellence in MA plan quality and performance. Devoted Health’s success in achieving high Star Ratings directly reflects the exceptional service, experience, and care provided by the Devoted team and helps set the company apart from other MA plans. In Florida and Ohio, Devoted HMO plans earned 5 Star scores in key Consumer Assessment of Healthcare Providers and Systems (CAHPS) metrics, including Customer Service, Rating of Healthcare Quality, and Rating of Health Plan — as well other service metrics, including Foreign Language Interpreter Availability, and Timely Decision-Making About Appeals.
“Devoted’s mission is simple: to dramatically improve the health and well-being of older Americans by treating every member like family,” said Ed Park, CEO and Co-Founder of Devoted Health. “I see our team’s dedication to this mission in action every day — and receiving another year of high Star ratings is always an important reminder of the difference we’re making in the lives of each of our members. We’re thankful for the opportunity to continue providing excellent healthcare to older Americans.”
Devoted’s Florida and Ohio HMO plans also received 5 Star ratings in key clinical metrics, including Controlling Blood Pressure, Medication Reconciliation Post-Discharge, Colorectal Cancer Screening, Statin Therapy for Patients with Cardiovascular Disease, Medication Adherence for Diabetes Medications, Medication Adherence for Cholesterol (Statins), and Medication Adherence for Hypertension. These accomplishments highlight the efficacy of the company’s primary care arm, Devoted Medical, which strives to achieve the “triple aim” of bettering the experience of care, improving the health of members, and reducing the total cost of care.
“At Devoted, we’re in the business of driving results that lead to members feeling good about their healthcare experiences,” said Dr. Neil Wagle, the Chief Medical Officer of Devoted Health. “Especially for the patients we’re treating, success in arenas like medication adherence and blood pressure control is critical to overall outcomes. We’re getting members engaged and producing great results, so it’s rewarding to see Star ratings that reflect the compassion and care that our team brings to Devoted members at every step of their healthcare journeys.”
This year marks the first time that member experience surveys (CAHPS) represented 35 percent of plans’ overall Star ratings. With these results, Devoted has raised its overall Star rating across membership in Star eligible plans to 4.6, and 94 percent of all members in Star eligible plans are enrolled in a 4 Star, 4.5 Star, or 5 Star plan.
About Devoted
Devoted Health is a healthcare company on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. To accomplish this, Devoted has designed and built an integrated all-in-one healthcare solution that combines Devoted Health Medicare Advantage plans, access to high-quality local providers alongside virtual and in-home care delivered by Devoted Medical, full-service Guides, and world-class technology that powers it all. As a result of bringing all of these exceptional ingredients into one seamless offering, Devoted members not only access benefits they’ll actually use in their health plan, but also find a trusted partner in Devoted with their health and well-being. Founded in 2017 by brothers Todd and Ed Park, Devoted now serves over 124,000 members, and operates in 13 states as of January 2023. To learn more, visit devoted.com.
Devoted Health is an HMO and/or PPO plan with a Medicare contract. Our D-SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. Devoted Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-338-6833 (TTY 711). Every year, Medicare evaluates plans based on a 5-star rating system. For 2024, Devoted Health’s HMO Contracts H2697 and H1290 earned 5 out of 5 stars, H7993 earned 4.5 out of 5 stars, and H8173 earned 4 out of 5 stars.
