SAN FRANCISCO--(BUSINESS WIRE)--Modern Health, a leading global workplace mental health platform, today announces the launch of Care Connect, the industry’s most complete services suite for guiding members to care, with a focus on members with highly acute or otherwise complex mental health needs. The services are clinically designed to support members through a combination of proactive outreach and dedicated care coordination, guiding and connecting individuals seamlessly to higher levels of care. To date, standard solutions don’t go beyond the referral. This new model goes beyond care navigation, with care coordinators offering dedicated support in finding placement at outpatient and inpatient facilities where possible.
Each year, millions of people with mental illness or high-acuity needs struggle to find or access mental health care. Over half of adults with mental illness do not receive treatment, totaling over 28 million individuals, and further, the vast majority of individuals with a substance use disorder in the U.S. are not receiving treatment.
“Millions of Americans, young and old, are facing acute mental health and substance use challenges, and a staggering number of these individuals are not getting connected to the care they need,” comments Dr. Neha Chaudhary, Chief Medical Officer at Modern Health. “At a time when these people are struggling the most, it seems unfair that they are also expected to be solely responsible for working out what form of care best matches their needs, which care is available to them based on a complex set of health insurance rules, and for advocating for their own placement in higher levels of care while navigating long waiting lists and a general lack of availability. The odds are stacked up against them, and the reality is referrals alone are not enough.”
Care Connect has been designed and developed by Modern Health’s industry-leading team of clinicians and research scientists to support high-acuity members or members who otherwise need personalized and high-touch support for complex needs such as serious mental illness, substance or alcohol use concerns and eating disorders, among other conditions and concerns. These members are supported by specialized care coordinators and connected to levels of care they may have otherwise been unable to navigate to themselves due to the complex care infrastructure of our healthcare system.
Care Connect includes existing Modern Health services such as crisis 24/7 phone support immediately connecting members and managers with licensed clinicians for support with individual and organizational crises, on-site critical incident support, and extended EAP services. Care Connect has now evolved the solution to introduce deeper and more robust support for high-acuity needs, including:
- Proactive Detection & Outreach: Members with high-acuity and complex needs are proactively identified, ensuring they don’t slip through the cracks. These members will be contacted by dedicated and clinically trained Care Coordinators to engage on a 1:1 basis and provide care coordination support.
- Specialized Care Coordination: For members in the U.S. with complex needs, we provide high-touch services to support placement in inpatient and outpatient facilities, including navigating complex administrative issues around availability, suitability, and insurance acceptance. Complex needs include substance or alcohol use, eating disorders, serious mental illness, autism spectrum, obsessions and compulsions, intimate partner violence or domestic violence, and medical or health issues.
“For those people who are struggling with high acuity needs, this is truly a life-changing offering. Care Connect goes beyond traditional care navigation by removing the burden from the patient and supporting them every step of the way in connecting them to the level of care they need,” comments Sarah Martino, Chief Product Officer. “HR leaders often find themselves under-resourced and ill-equipped to support employees with complex needs. Care Connect is setting a new standard for the support employers can provide their people, creating a workforce that knows their company will support them and their families, even in their most difficult moments.”
Care Connect comes on the heels of continued clinical innovation, including the recent launch of Pathways, the first of its kind in the digital mental health industry and the only modality of care that guides both managers and employees through specialized topics with an evidence-based structure, ongoing 1:1 support from a dedicated Pathway Specialist, self-guided experiences, and topic-specific assessments to measure impact.
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About Modern Health
Modern Health is the comprehensive global mental health solution offering employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs - all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. Modern Health empowers companies to help all their employees be the best version of themselves and believes in meeting people wherever they are in their mental health journey.
Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.
