DUBLIN--(BUSINESS WIRE)--The "Business Support Services Global Market Report 2022 by Type, Organisation Size, Mode" report has been added to ResearchAndMarkets.com's offering.
Major companies in the business support services market are Apple, Teleperformance SE, quifax inc., S&P Global Inc., Moodys Corporation, TransUnion, PRA Group, Inc., Intrum AB, WNS (Holdings) Limited and Transcom WorldWide AB.
The global business support services market is expected to grow from $561.32 billion in 2021 to $624.53 billion in 2022 at a compound annual growth rate (CAGR) of 11.3%. The growth is mainly due to the companies rearranging their operations and recovering from the COVID-19 impact, which had earlier led to restrictive containment measures involving social distancing, remote working, and the closure of commercial activities that resulted in operational challenges. The market is expected to reach $916.77 billion in 2026 at a CAGR of 10.1%.
The business support services market consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centers, telephone answering, telemarketing bureaus and other contact centers, and private mail centers.
The main types of business support services are document preparation services, telephone call centers, business service centers, collection agencies, credit bureaus and other business support services. Document preparation service providers offer a variety of services to individuals and corporations, including business and regulatory document preparation, word processing, proofreading, desktop posting, and formatting. The different organization sizes include large enterprise, small and medium enterprise and is available in various modes such as online, offline.
Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, and decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs.
It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented artificial intelligence in customer support by 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, KLM airlines.
Western Europe was the largest region in the business support services market in 2021. Asia Pacific was the second-largest region in the business support services market. The regions covered in this report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.
Key Topics Covered:
1. Executive Summary
2. Report Structure
3. Business Support Services Market Characteristics
3.1. Market Definition
3.2. Key Segmentations
4. Business Support Services Market Product Analysis
4.1. Leading Products/ Services
4.2. Key Features and Differentiators
4.3. Development Products
5. Business Support Services Market Supply Chain
5.1. Supply Chain
5.2. Distribution
5.3. End Customers
6. Business Support Services Market Customer Information
6.1. Customer Preferences
6.2. End Use Market Size and Growth
7. Business Support Services Market Trends And Strategies
8. Impact Of COVID-19 On Business Support Services
9. Business Support Services Market Size And Growth
9.1. Market Size
9.2. Historic Market Growth, Value ($ Billion)
9.2.1. Drivers Of The Market
9.2.2. Restraints On The Market
9.3. Forecast Market Growth, Value ($ Billion)
9.3.1. Drivers Of The Market
9.3.2. Restraints On The Market
10. Business Support Services Market Regional Analysis
10.1. Global Business Support Services Market, 2021, By Region, Value ($ Billion)
10.2. Global Business Support Services Market, 2016-2021, 2021-2026F, 2031F, Historic And Forecast, By Region
10.3. Global Business Support Services Market, Growth And Market Share Comparison, By Region
11. Business Support Services Market Segmentation
11.1. Global Business Support Services Market, Segmentation By Type, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Document Preparation Services
- Telephone Call Centers
- Business Service Centers
- Collection Agencies
- Credit Bureaus
- Other Business Support Services
11.2. Global Business Support Services Market, Segmentation By Organisation Size, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Large Enterprise
- Small and Medium Enterprise
11.3. Global Business Support Services Market, Segmentation By Mode, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Online
- Offline
12. Business Support Services Market Metrics
12.1. Business Support Services Market Size, Percentage Of GDP, 2016-2026F, Global
12.2. Per Capita Average Business Support Services Market Expenditure, 2016-2026F, Global
Companies Mentioned
- Apple
- Teleperformance SE
- quifax inc.
- S&P Global Inc.
- Moodys Corporation
- TransUnion
- PRA Group Inc.
- Intrum AB
- WNS (Holdings) Limited
- Transcom WorldWide AB
For more information about this report visit https://www.researchandmarkets.com/r/773noq
