SAN DIEGO--(BUSINESS WIRE)--centrexIT, an information technology (IT) services provider helping businesses thrive through technology, today announced the launch of Pzzle, a cutting-edge platform designed to streamline the delivery of IT services to clients. Designed in partnership with Dreamtsoft, the development team behind ServiceNow, Pzzle is the industry’s first enterprise-grade IT service management (ITSM) and rapid application development platform. By combining speed of innovation, product flexibility and multi-client segmented architecture, Pzzle expands traditional managed service provider (MSP) support and improves client experience, data quality and security.
“For several years, we have been developing Pzzle with Dreamtsoft and are now thrilled to use it with our clients,” said Dylan Natter, CEO of centrexIT. “Pzzle will be hugely beneficial for our clients’ customer experience. It offers improved security, functionality and automation, and increases overall flexibility. These capabilities solve a growth problem that others in the MSP industry may or may not know that they have. Additionally, the upcoming service offerings will enable our clients to build and tailor their own applications on one, consolidated platform without the heavy burden of development costs.”
Pzzle is an all-encompassing IT solution that serves as an organization’s core platform for managing its entire IT ecosystem. It features improved client experience, security, data and system automation, and cost consumption management. Typically, one-size-fits-all applications are implemented at small- to mid-sized MSP companies. Instead, the Pzzle application development platform can be calibrated to each individual MSP’s environment and specific business needs, facilitating faster service response times, more flexible solutions and new technology. In addition, to address growing cybersecurity threats, Pzzle integrates with a client’s identity management system. This allows centrexIT to use that same data source to identify active users and flag malicious activity in real-time before a potential threat can grow.
Mature IT organizations have already embraced widespread adoption of the Information Technology Infrastructure Library (ITIL) 4, which is a set of best practices designed to provide more effective and efficient IT services. Additionally, Version 4 introduces the Service Value Chain, an operating model which outlines key activities required to consistently deliver value through the creation and management of IT products and services. Pzzle is built on the ITIL 4 framework, enabling full implementation of ITIL standards at a price point approachable to small- and medium-sized MSPs and their clients.
In its next development phase, Pzzle will provide clients of MSPs with access to a portal where they can track consumption, request services and review real-time activity. Scheduled to be rolled out in Q1 2022, these interactive features will allow organizations to be more hands-on with their IT management. To inquire about Pzzle, contact Sean Ernst at Sean@pzzle.com.
About centrexIT
centrexIT helps small to medium-sized businesses focus on their success by providing a value-driven and transparent IT experience. With a wide range of available services, such as Information Technology (IT) and Information Systems (IS) management and consulting, centrexIT incorporates best-in-class solutions to establish stable, scalable, and secure technology environments. Since its founding in 2002, commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading managed IT services provider in Southern California. To view centrexIT’s service and product offerings, or to join the centrexIT team, visit www.centrexIT.com.
