RESTON, Va.--(BUSINESS WIRE)--Leading Managed CMMC Compliance provider CyberSheath has hired Tiffany Egenes as Customer Success Director. In that role, Egenes will act as a customer champion, owning all customer success activities from onboarding to adoption to retention. Her goal, through advocacy and by collaborating across multiple business functions, is to build a customer-centric culture and long-term, high-value relationships with every customer.
“As a fast-growing, compliance-focused MSP/MSSP, CyberSheath recognizes the opportunity to better serve the Defense Industrial Base by building out a customer success organization under a world class leader,” says Eric Noonan, CEO. “CyberSheath puts our customers at the center of everything we do, and Tiffany’s hiring represents a significant milestone on our journey to serving the 350,000 Defense contractors mandated to comply with CMMC.”
Egenes brings more than 20 years of experience as a leader in customer success, professional services, implementation, and project management for organizations ranging from Fortune 15 companies to high-growth startups. As Director, Customer Success and Implementation at Kareo, an integrated medical SaaS platform, Egenes revamped processes and rallied the team around tangible customer success and outcomes, ultimately improving customer satisfaction scores by 70%.
Prior to Kareo, Egenes managed a technical service delivery organization at McKesson that included five lines of business totaling more than $60 million in annual revenues. She also led Sungard Availability Services’ Western Region and Latin America managed services and business continuity recovery operations. There she was in charge of seven managed services data centers and business recovery work centers serving organizations in high tech, government, and other industries.
“CMMC Compliance spans IT, cybersecurity, and governance, and CyberSheath offers all three pieces of that compliance puzzle,” says Egenes. “As a result, we have to integrate with and work in lock step with our customers. As Customer Success Director, I’ll ensure our culture, our relationships, our technology, and our employees are all working in sync and all the pieces are in place to keep customers compliant and secure. Our success is literally our customers’ success.”
Customer success with CMMC starts with better understanding of both the why and how behind the new framework. Join more than 1,000 defense industrial base leaders at CMMC Con 2021 on September 29, 2021, to learn how to navigate the rapidly shifting future of cybersecurity compliance. Registration is now open.
About CyberSheath Services International, LLC
Established in 2008, CyberSheath is one of the most experienced and trusted IT security services partners for the U.S. defense industrial base. From CMMC compliance to strategic security planning to managed security services, CyberSheath offers a comprehensive suite of offerings tailored to clients’ information security and regulatory compliance needs. Learn more at www.cybersheath.com.
