DUBLIN--(BUSINESS WIRE)--The "Global Customer Success Platforms Market By Component and Services, By Application, By Deployment Type, By Enterprise Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026" report has been added to ResearchAndMarkets.com's offering.
The Global Customer Success Platforms Market size is expected to reach $3.1 billion by 2026, rising at a market growth of 20.6% CAGR during the forecast period.
The customer success platform refers to a new & advanced technology, & this technology helps in managing some major business problems with unparalleled success rate by incorporating data from various sources, like websites, social media, email, Customer Relationship management (CRM) systems and several third party websites.
These solutions are provided by key vendors operating in the market & act as an exhaustive standalone system or software on the basis of different requirements like customer onboarding, churn analysis, workflow management, and sales and marketing management. Customer-required outcomes are acquired using different tools offered by customer success platforms. This is done in the scenario when customers are using any kind of a vendor's service or product. With the help of the customer success platform, all the data of the customer can be centralized into an accessible 360-degree view of the customer. Using customer success platforms, companies become capable to collect analytical insights to enhance & maximize customer service operations.
The growth of the customer success platforms market is expected to be boosted by the rising demand for analytical-based solutions to track customer scores & decrease churns and the emergence of cloud computing in customer success. The significant limitations of the customer success platforms market are data security & privacy concerns and difficulty in synchronizing CX data gathered from various touchpoints within various domains. In addition to this, the market growth is expected to slow down due to data aggregation & synchronization from various silos.
The major strategies followed by the market participants are Acquisitions and Product Launches. Based on the Analysis presented in the Cardinal matrix; Cisco Systems, Inc. is the major forerunner in the Customer Success Platforms Market. Companies such as Salesforce.com, Inc., Totango Ltd., and Gainsight, Inc., Freshworks, Inc., UserIQ, Inc., HubSpot, Inc. are some of the key innovators in the market.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Salesforce.com, Inc., Cisco Systems, Inc., HubSpot, Inc., Medallia, Inc. (Strikedeck, Inc.), Gainsight, Inc., Totango, Ltd., UserIQ, Inc., Planhat AB, Salesmachine, Inc., and Freshworks, Inc.
Key Topics Covered:
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.2 Market Composition and Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.3 Top Winning Strategies
3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
3.3.2 Key Strategic Move: (Product Launches and Product Expansions : 2017, Feb - 2020, May) Leading Players
Chapter 4. Global Customer Success Platforms Market by Component
4.1 Global Customer Success Platforms (Without Services) Market by Region
4.2 Global Customer Success Platforms Services Market by Region
Chapter 5. Global Customer Success Platforms Market by Application
5.1 Global Customer Success Platforms Sales & Marketing Optimization Market by Region
5.2 Global Customer Success Platforms Customer Service Market by Region
5.3 Global Customer Success Platforms Risk & Compliance Management Market by Region
5.4 Global Customer Success Platforms Reporting & Analytics Market by Region
5.5 Global Customer Success Platforms Customer Segmentation & Onboarding Market by Region
5.6 Global Other Application Customer Success Platforms Market by Region
Chapter 6. Global Customer Success Platforms Market by Deployment Type
6.1 Global On-premise Customer Success Platforms Market by Region
6.2 Global Cloud Customer Success Platforms Market by Region
Chapter 7. Global Customer Success Platforms Market by Enterprise Size
7.1 Global Large Enterprises Customer Success Platforms Market by Region
7.2 Global Small & Medium Enterprises Customer Success Platforms Market by Region
Chapter 8. Global Customer Success Platforms Market by End User
8.1 Global BFSI Customer Success Platforms Market by Region
8.2 Global Retail & eCommerce Customer Success Platforms Market by Region
8.3 Global Transportation & Logistics Customer Success Platforms Market by Region
8.4 Global Healthcare Customer Success Platforms Market by Region
8.5 Global Telecom & IT Customer Success Platforms Market by Region
8.6 Global Government & Public Sector Customer Success Platforms Market by Region
8.7 Global Others Customer Success Platforms Market by Region
Chapter 9. Global Customer Success Platforms Market by Region
Chapter 10. Company Profiles
- Salesforce.com, Inc.
- Cisco Systems, Inc.
- HubSpot, Inc.
- Medallia, Inc. (Strikedeck, Inc.)
- Gainsight, Inc.
- Totango, Ltd.
- UserIQ, Inc.
- Planhat AB
- Salesmachine, Inc.
- Freshworks, Inc.
For more information about this report visit https://www.researchandmarkets.com/r/26aw4w
