DUBLIN--(BUSINESS WIRE)--The "Helpdesk Automation - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering.
We bring years of research experience to this 9th edition of our report. The 245-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.
Global Helpdesk Automation Market to Reach US$21.8 Billion by the Year 2027
Amid the COVID-19 crisis, the global market for Helpdesk Automation estimated at US$3.4 Billion in the year 2020, is projected to reach a revised size of US$21.8 Billion by 2027, growing at a CAGR of 30.4% over the analysis period 2020-2027.
Web Help Desk, one of the segments analyzed in the report, is projected to grow at a 33.2% CAGR to reach US$10.8 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On Premise Help Desk segment is readjusted to a revised 29.6% CAGR for the next 7-year period. This segment currently accounts for a 23.7% share of the global Helpdesk Automation market.
The U.S. Accounts for Over 30.1% of Global Market Size in 2020, While China is Forecast to Grow at a 29.3% CAGR for the Period of 2020-2027
The Helpdesk Automation market in the U.S. is estimated at US$1 Billion in the year 2020. The country currently accounts for a 30.08% share in the global market. China, the world's second largest economy, is forecast to reach an estimated market size of US$3.7 Billion in the year 2027 trailing a CAGR of 29.3% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 27.7% and 25.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 21% CAGR while Rest of European market (as defined in the study) will reach US$3.7 Billion by the year 2027.
Enterprise Help Desk Segment Corners a 19.5% Share in 2020
In the global Enterprise Help Desk segment, USA, Canada, Japan, China and Europe will drive the 26.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$531.5 Million in the year 2020 will reach a projected size of US$2.8 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$2.6 Billion by the year 2027.
Competitors identified in this market include, among others:
- Atlassian
- Axios Systems PLC
- BMC Software, Inc.
- CA Technologies, Inc.
- Cherwell Software, LLC
- Freshdesk
- HappyFox Inc.
- HEAT Software USA, Inc.
- Hewlett Packard Enterprise Development LP (HPE)
- Kayako Limited
- NTR Global
- Resolve Systems
- ServiceNow, Inc.
- Sunrise Software Ltd.
- Sunview Software, Inc
- Vision Helpdesk
- Vorex Inc.
- Zendesk, Inc.
Key Topics Covered:
I. INTRODUCTION, METHODOLOGY & REPORT SCOPE
II. EXECUTIVE SUMMARY
1. MARKET OVERVIEW
- Impact of Covid-19 and a Looming Global Recession
- Global Competitor Market Shares
- Helpdesk Automation Competitor Market Share Scenario Worldwide (in %): 2018E
2. FOCUS ON SELECT PLAYERS
3. MARKET TRENDS & DRIVERS
4. GLOBAL MARKET PERSPECTIVE
III. MARKET ANALYSIS
IV. COMPETITION
- Total Companies Profiled: 35
For more information about this report visit https://www.researchandmarkets.com/r/c7wvwi
