RingCentral Reimagines User Experience for Communications and Collaboration with New Unified Desktop App

Enables users to switch real-time between devices and different modes of communication including team messaging, calling, and video meetings

May 05, 2020 08:00 AM Eastern Daylight Time

BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced the launch of the new RingCentral unified desktop app, an entirely reimagined user experience for enterprise communications available both on Windows PCs and Macs. The new unified RingCentral desktop app is a modern contextual and collaboration-centric app that includes RingCentral’s Message Video Phone™ (MVP) capabilities in a single solution for a streamlined experience.

“Organizations face the new reality of their entire workforce working from home. Providing employees with communications solutions that enable them to be productive from any device, anywhere and on any mode of communication has become an absolute necessity for business continuity and success,” said Will Moxley, chief product officer, RingCentral. “With the new desktop app, we’ve modernized and reimagined the user experience and taken productivity to the next level for the digital enterprise.”

Key new differentiators in the RingCentral desktop application include:

Real-time switching between modes of communication: The tight integration between Message, Video, Phone all in a single unified application enables users to seamlessly switch between these modes of communication.
Seamless switching of meetings between devices: The new RingCentral desktop app enables users to seamlessly switch from one device to another while participating in a video meeting.
Advanced search functionality: The new RingCentral desktop application offers an advanced search functionality that enables users to search for messages directed to an individual user. Users can also filter their search results by an email address or team name, which makes the search functionality approximately 4X¹ faster.
Third-party integrations: The application offers key calendar integrations with several business productivity applications such as Microsoft Office 365 and Google.

“For far too long, we’ve been faced with fragmented communications that create silos and make enterprise communications more challenging than it needs to be,” said David Baker, chief information and digital officer, Pacific Dental Services. “The new RingCentral desktop app makes it much more efficient for us to communicate, share documents, make calls and schedule, join and host video meetings. The ability to switch between different modes of communication, and between devices, is extremely productive for team members and it’s a total game changer. In addition to using the new desktop app, RingCentral is also powering our Teledentistry platform with RingCentral Video, which has been essential in treating our patients during this crisis.”

The clean and refreshed redesign of the RingCentral desktop application enables users to be more productive with a simplified experience.

“For enterprise communications users, easy to navigate solutions with a modern interface is a must have. But these users are on the go now more than ever which means they also require a multi-modal application that works the way people truly work. RingCentral’s new desktop application addresses this with fast and seamless call switching between desktop and mobile as well as including all the essential capabilities needed to communicate and collaborate in today’s digital enterprises,” said Fazil Balkaya, Principal Analyst at Synergy Research.

Availability

The new desktop version will be available starting May 7. For more information, please click here.

Source

¹Based on internal QA testing results

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.