AMMAN, Jordan--(BUSINESS WIRE)--Western Union, a leader in cross-border, cross-currency money movement and payments, today announced that select Agents in Jordan will provide home delivery service for Western Union money transfers across the nation.
Our Agent’s Home delivery service will enable customers in Jordan to receive cash from their loved ones, without leaving their homes. As the government implements COVID-19 curfews and restrictions on movement to ensure safety of residents, select Western Union Agents will deliver money to receivers at their homes.
“Western Union takes seriously the critical role we and our Agents play in getting money to places where and when it is most needed,” said Jean Claude Farah, President, Global Network, Western Union. “We are working with Agents, Governments, Customers and Employees to enable global money movement and help ease the economic impact of COVID-19.”
“The launch of this new Agent service - delivering money to customers’ home - will ensure that the public has access to cash, thereby providing essential financial services to a broad range of customers, including those who do not hold bank accounts,” added Farah.
Customer Guidance
Once the receiver gets notified by the sender that the money transfer has been sent to them, they can contact the below call center numbers1.
Abu Sheikha Exchange: 0775508081
Alawneh Exchange: 0798202020
Musharbash Exchange: 0791112111
Sadat & Hindi Exchange: 0799898701
Kamal Exchange: 0799600060
The request will then be sent to the Agent home delivery team. An Agent representative will then contact the customer and request a copy of their ID by WhatsApp and verify all related information to process the home delivery.
Once the details are obtained and verified, the Agent representative will arrive at the receiver’s residence with the money within 24-48 hours.
Prior to handing over the money, the Agent representative will verify receivers original ID. After successful verification, the Agent representative will obtain signature on the transaction receipt and hand over the money.
About Western Union
The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of December 31, 2019, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.
1 Call center numbers are subject to change
