WESTON, Fla.--(BUSINESS WIRE)--Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced today that the company earned a 2019 Brandon Hall Group Excellence in Technology Gold Award in the category of Best Advance in Client Acquisition and Retention Technology for UltiPro Launch.
With an intuitive blend of product and service, UltiPro Launch offers a collaborative rollout experience to help new Ultimate customers go live on UltiPro with ease and efficiency. UltiPro Launch also includes a personalized project dashboard with detailed insights in one, central location, as well as a guided setup led by Ultimate’s experts, to provide organizations of all sizes with a smooth transition onto UltiPro. Dedicated project managers also oversee each launch, so customers receive personalized, proactive assistance throughout the launch process.
“Ultimate is proud to have earned an Excellence in Technology Gold Award for UltiPro Launch. We view each and every one of our customers as ‘Partners for Life,’ and our entire team at Ultimate is committed to providing a level of service that goes beyond product support,” said Joanne Degnan, chief services officer at Ultimate. “UltiPro Launch is just the first step in a comprehensive partnership, but it is crucial to ensuring our customers are up and running on UltiPro effectively. We’re here every step of the way, so our customers can meet their unique business needs with UltiPro and put their people first every day.”
In addition to UltiPro Launch for a successful solution rollout, Ultimate’s Services team uses a Collaborative Account Support Team (CAST) model for a more tailored and consistent customer service experience. Customers also have access to dedicated account managers and 24/7 support with a Rapid Response hotline, as well as unlimited training and ongoing learning opportunities at no additional cost. Ultimate’s equal focus on product and service, and a continued investment in both, has helped the company consistently achieve a 96% customer retention rate year after year.
Entries for the 2019 Brandon Hall Group Excellence in Technology Awards were evaluated by a panel of veteran, independent industry experts. Working alongside Brandon Hall Group senior analysts and executives, judges considered entries based upon the products’ breakthrough innovations, qualities that make the solutions unique and different from the competition, problems that the technology can help address and/or solve, and the benefits customers can expect to experience as a result of using the products and services provided.
About Ultimate Software
Ultimate is a leading global provider of cloud-based human capital management and employee experience solutions, with more than 51 million people records in the cloud. Our award-winning UltiPro provides HR, payroll, talent, and time and labor management, as well as HR service delivery solutions. Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 5,600 professionals. In 2019, Ultimate ranked #1 on Fortune’s Best Workplaces in Technology and Best Workplaces for Millennials lists, as well as #2 on Fortune’s Best Workplaces for Women and PEOPLE magazine’s 50 Companies That Care lists. American Business Awards also recognized Ultimate as its #1 Customer Service Department of the Year in the category of Computer Software–More than 2,500 Employees, while TrustRadius ranked UltiPro #1 in HR Management in its Buyers Guide to HR Management Software. Ultimate has more than 6,600 customers worldwide, including Bloomin’ Brands, Feeding America, First Horizon National Corporation, Phoenix Suns, Red Roof, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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