LONDON--(BUSINESS WIRE)--A well-known market intelligence company, Infiniti Research, has announced the completion of its latest article on coping with emerging trends in retail banking 2020. This blog provides comprehensive insights on:
- An overview of the future of retail banking
- Emerging trends in retail banking to expect in 2020 and beyond
Although many have predicted the doom of traditional retail banking, especially after the rise of new entrants such as fintech that focuses on superior customer experience, we believe that traditional banking companies still have a bright future. The emerging trends in retail banking such as AI and RPA are aimed at enhancing customer experience and matching performance with that of innovators in the banking industry. Furthermore, you can also expect several transformations in the approach and operations of retail banking companies in the years to come. Infiniti Research has worked with dozens of banking companies across the globe and has played a pivotal role in helping them to adopt agile business strategies to survive the dynamic market demands.
Based on our observations and expertise in working with retail banking companies across the globe, some of the emerging retail banking trends that players need to be prepared for in 2020 include growth of social media, reorganizing around customers rather than products or channels, cybersecurity in building customer trust, and two factor authorization in transaction authorization.
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You may also like to read some of our recent articles on the retail banking sector:
- The Evolving Retail Banking Landscape in Canada
- Winning in the German Retail Banking Battleground with Customer Experience Strategy
- Enhancing Market Share by 31% for a Retail Banking Industry Client – Market Research Study
Customer experience is a powerful way of bringing tremendous value to a retail banking sector company’s business. Get in touch with our industry experts for more insights on how our solutions can help you enhance CX and create a positive business impact.
About Infiniti Research
Established in 2003, Infiniti Research is a leading market intelligence company providing smart solutions to address your business challenges. Infiniti Research studies markets in more than 100 countries to help analyze competitive activity, see beyond market disruptions, and develop intelligent business strategies. To know more, visit: https://www.infinitiresearch.com/about-us
