SANTA MONICA, Calif.--(BUSINESS WIRE)--Happy Returns, a leading provider of return and logistics solutions for retailers and their customers, today announced the appointment of Glenn McMahon as Chief Revenue Officer. As the company’s first CRO, McMahon will lead Happy Returns’ sales, account management, and business development teams and be responsible for continuing the rapid growth at the company.
“Glenn brings a wealth of experience to our executive team and is the right commercial leader for this time in our business,” said David Sobie, co-founder and CEO at Happy Returns. “He has successfully led brands through periods of rapid growth and transformational change, and we welcome his leadership as we continue the scale the company.”
McMahon joins Happy Returns with nearly three decades of experience leading global retail brands. He was the Chief Executive Officer of iconic brand St. John Knits and led the company’s rapid scaling and embrace of new distribution channels. Earlier in his career, he held senior leadership roles at Dolce & Gabbana, Liz Claiborne and Giorgio Armani.
“Happy Returns is solving the returns challenge that every brand faces today,” said McMahon. “I am excited to join a thriving business that improves the returns experience for shoppers, lowers the cost of returns for retailers, and reduces the impact of returns on the environment.”
McMahon joins the company midway through a year of rapid growth. The company’s Full Stack Returns solutions are now used by dozens of leading brands, including recent additions Revolve and Birdy Grey. Its Return Bar network has grown to over 400 locations nationwide. In April, the company announced an $11M financing round led by new investor PayPal designed to facilitate growth and hiring.
About Happy Returns:
Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 400 Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS® of 95) with maximum value for retailers.
Happy Returns' co-founders met at HauteLook/NordstromRack.com, where they led the creation and launch of the highly successful Return-to-Rack program, in which HauteLook and NordstromRack.com shoppers return online purchases to Nordstrom Rack physical stores. Happy Returns is based in Santa Monica, California and its investors include PayPal, USVP, Upfront Ventures, and Lowercase Capital. For more information, visit www.happyreturns.com or email info@happyreturns.com.
