HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage (NYSE:VG), a global business cloud communications leader, announced today that integrated media company TMC has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner.
“We are delighted to have won the 2019 Product of the Year Award from CUSTOMER Magazine for our NewVoiceMedia solution,” says Chris Haggis, SVP Customer Success at Vonage. “Our cloud contact center and inside sales solution is helping companies transform their sales performance and provide an exceptional customer experience by enabling great communication. This acknowledgement bolsters our pledge to help our customers improve and compete on customer experience to grow their businesses.”
The 2019 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
NewVoiceMedia is Vonage’s intelligent, multi-tenant contact center and inside sales solution that joins up all communications channels and plugs straight into an organization’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, the NVM Solution ensures complete flexibility, scalability and reliability.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Vonage with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Vonage’s NewVoiceMedia solution has proven deserving of this elite status and I look forward to continued innovation from Vonage in 2019 and beyond.”
About Vonage
Vonage
(NYSE:VG) is redefining business communications, helping enterprises use
fully-integrated unified communications, contact center, and
programmable communications solutions via Nexmo, the Vonage API
Platform, to improve how business gets done. True to our roots as a
technology disruptor, we’ve embraced technology to transform how
companies connect, collaborate and communicate to create better business
outcomes. Vonage’s fully-integrated cloud communications platform built
on a microservices-based architecture enables businesses to collaborate
more productively and engage their customers more effectively using
intelligent interactions across all channels, including messaging, chat,
social media, video and voice.
Vonage’s NewVoiceMedia solution provides contact center and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more. Built from a true cloud environment with proven 99.999% platform uptime, this award-winning solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data.
Vonage is headquartered in Holmdel, New Jersey, with offices throughout the United States, Europe and Asia. Vonage can be found on Twitter, Facebook, LinkedIn, and YouTube. Vonage’s NewVoiceMedia can be found on Twitter, Facebook, and LinkedIn.
TMC’s CUSTOMER Magazine
Since 1982, CUSTOMER
magazine (formerly Customer Interaction Solutions) has
been the voice of the call/contact center, CRM and teleservices
industries. CUSTOMER has helped the industry germinate, grow,
mature and prosper, and has served as the leading publication in helping
these industries that have had such a positive impact on the world
economy to continue to thrive. Through a combination of outstanding and
cutting-edge original editorial, industry voices, in-depth lab reviews
and the recognition of the innovative leaders in management and
technology through our highly valued awards, CUSTOMER includes
news and insights on the latest developments in agent training,
analytics, ERP, IVR, social CRM solutions, mobile apps, workforce
management and more. Please visit http://customer.tmcnet.com
for more information.
About TMC
Through education, industry news, live events and
social influence, global buyers rely on TMC's content-driven
marketplaces to make purchase decisions and navigate markets. As a
result, leading technology vendors turn to TMC for unparalleled
branding, thought leadership and lead generation opportunities. Our in-person and online events
deliver unmatched visibility and sales prospects for all participants.
Through our custom lead generation programs, we provide clients with an
ongoing stream of leads that turn into sales opportunities and build
databases. Additionally, we bolster brand reputations with the millions
of impressions from display advertising on our news sites and
newsletters. Making TMC a 360-degree marketing solution, we offer
comprehensive event and road show management services and custom content
creation with expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can help you
reach your marketing goals, please visit www.tmcnet.com and
follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC, visit www.tmcnet.com.
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