AUSTIN, Texas--(BUSINESS WIRE)--teleNetwork, a leading, Texas-based outsourced technical support provider for telecom and internet companies, is rebranding as OneSupport. OneSupport, which started as a teleNetwork sub-company, is a provider of premium consumer and business IT support solutions. The company has vastly expanded its enterprise, direct-to-consumer, and B2B customer base since 2014, and has significantly expanded its offerings to meet the demands of a rapidly changing marketplace.
teleNetwork was founded in 1993 by CEO Anthony Herrera to serve as a level one technical support call center for Dell computer. With an emphasis on building excellent customer relationships, the company quickly became one of the country's leading tech support providers for multiple Fortune 500 companies.
“We’ve been involved in the telecom business for a long time, but the nature of the company has changed. We’re a support company, but there’s a lot of confusion about what we do,” Herrera said. “We wanted to develop a brand that indicated more of what we do, what business we’re in.”
Herrera said that the changes wouldn’t affect existing customers, rather it will allow new customers to find the company more easily. He also stated that the move will expand the company’s market.
“teleNetwork has typically served Fortune 500 companies behind the scenes, but not small businesses or consumers,” Herrera said. “We’re still working with those companies, but we’ve expanded our product line so that customers of all sizes are able to take advantage of our world-class support offerings.”
OneSupport Business IT Services launched in late 2016 with an emphasis on small and mid-sized businesses. OneSupport Business offers fully managed IT, cloud solutions, computer and server maintenance, and repair, and licenses a variety of business suites. OneSupport Business’ mission is to deliver an enterprise-level experience out of the gate to growing businesses and help them scale as their customer’s needs grow.
On the consumer side, OneSupport offers 24/7 remote support to its customers, via phone and chat. They have three subscription plans plus one-time fixes and their OneSite service for issues that cannot be fixed remotely.
OneSupport currently employs more than 1500 around the United States with both in-house and work-at-home positions.
