SAN FRANCISCO--(BUSINESS WIRE)--Leading customer engagement platform, Khoros (formerly Spredfast + Lithium) announced today it is a Gold Stevie® Award winner in the Customer Service Team of the Year category in the 13th annual Stevie Awards for Sales & Customer Service. Khoros currently serves more than 2,000 of the world’s leading brands and manages more than 500 million consumer touch points every day across social media, messaging, and owned channels.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,700 nominations from organizations in 45 countries were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Khoros provides enterprise companies with a best-in-class platform to help them stay all-ways connected™. Over the past year, Khoros has focused on continuous improvements in the area of support services while also acquiring Jive and merging with Spredfast. This award recognizes the commitment Khoros has to service and building trust with their customers. “Recognition by the industry for the work we’ve done over the past year has proven we understand this market and our customers,“ says Philippe Mesritz, VP of Global Support Services at Khoros. “As Khoros, we are doubling down and continuing to refine our capabilities so our customers can feel all-ways connected.”
Stevie® Award judge’s comments include:
- “[Khoros] acknowledged where they were and then redesigned proactive and recovery actions. This goes beyond the basics to elevated actions.”
- “Impressive package of measurements solved while structural changes happen”
About Khoros
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.