DEERFIELD BEACH, Fla.--(BUSINESS WIRE)--According to the J.D. Power 2018 U.S. Consumer Financing Satisfaction StudySM, Southeast Toyota Finance ranks No. 1 among mass market brands. Satisfaction is calculated on a 1,000-point scale and Southeast Toyota Finance received a score of 870.
The study, which measures overall automobile consumer satisfaction with banks and captive finance companies, evaluates website experience, billing and payment process, onboarding process, origination process and mobile app experience. The study not only analyzes consumers’ perceptions of their provider’s ability to meet their expectations, but also identifies critical metrics that represent best practice performance targets for satisfying consumers.
“We are honored to have our collective investments in people, processes and technology earn us placement on top of the industry,” said Dan Chait, president of Southeast Toyota Finance. “This award is validation that together we can positively impact our consumers’ experiences with, and loyalty towards, the Toyota brand.”
A subsidiary of JM Family Enterprises, Inc., a $15.1 billion diversified automotive corporation headquartered in Deerfield Beach, Fla., Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers indirect financing exclusively to Toyota dealers and their consumers and is a sister company to Southeast Toyota Distributors, the world’s largest independent distributor of Toyotas, accounting for more than 20 percent of all Toyotas sold in the U.S.
Southeast Toyota Finance consistently ranks at the top of its class in market share and dealer satisfaction, and owes its success to its innovative finance programs (including retail and lease programs), loyalty programs, college graduate and military rebate programs, and its commitment to strong dealer relationships and customer service. Its portfolio of dealer loans includes inventory financing, as well as working capital, real estate and construction loans.
About Southeast Toyota Finance
Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealer and consumers. Southeast Toyota Finance is the leading provider of retail and lease financing for new Toyota purchases within its footprint, consistently ranking at the top in market share and dealer satisfaction. The company is committed to strong dealer relationships and customer service, providing finance retail and lease programs, college graduate and military rebate programs that drive customer and dealer loyalty. The company's portfolio of dealer loans includes inventory financing, real estate and construction loans.
Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a diversified automotive corporation ranked No. 21 on Forbes’ list of America’s Largest Private Companies. JM Family is also ranked No. 51 by FORTUNE® as one of the 100 Best Companies to Work For®, its 20th consecutive year on the list.
