MADISON, Wis.--(BUSINESS WIRE)--In recognition of the best builders providing extraordinary customer experiences, Avid Ratings® is proud to announce the winners of the 15th Annual Avid Awards. Homebuilders throughout North America were honored with the prestigious awards for scoring highest with their customers on homebuying experience surveys. Award winners were chosen based on results received from some of the largest publicly traded NYSE/NASDAQ builders, North America’s largest private builders, and hundreds of small volume and custom builders from coast to coast. This year’s program had 722 qualifying builders from all over the United States and Canada and covers homebuyer data from January to December 2017.
“For 15 years, the Avid Awards have helped illustrate how builders are helping set the bar for home quality and customer service across North America,” said Paul Cardis, chief executive officer of Avid Ratings. “Our goal is to provide homeowners with the security that their builder will not only meet, but exceed, their homebuying expectations. The Avid Awards recognize those builders that deliver on that mark.”
The Avid Awards are regarded as a trusted benchmark of customer service performance in the homebuilding industry. Avid Ratings has long been at the forefront of bringing transparency of builder performance to consumers by consumers since 1992. In order to determine the Avid Award winners, homebuilding companies are evaluated using Avid's award-winning GoSurvey platform. Every homebuyer survey in Avid’s database is meticulously analyzed to determine each builder’s Avid Index Score, which is evaluated using scores from the total homebuying experience, the willingness to refer, and the actual number of recommendations a buyer has made.
“Providing an exceptional building experience is something we do not take lightly. We believe each and every customer should not only have the best value in quality and features in their home, but that the experience of building their home should be one that they would enjoy doing again,” said Ed Brown, Corporate VP of Construction and Purchasing of Arthur Rutenberg Homes. “Avid Ratings provides us the tools to see how well we are providing an exceptional experience, as well as a quality home, and how we can improve both. All of us at Arthur Rutenberg Homes are honored to be recognized by our customers for our achievements, and this is a testament to the value of our relationship with Avid Ratings.”
“Customer care is a number one priority for Brown Haven Homes, we have built a reputation for superior quality and the homebuilding experience we deliver,” said John Allen, President of Brown Haven Homes. “We listen to our homeowners and value their feedback, so winning this Avid Award is truly an honor for our team. Avid Ratings allows us to measure our efforts and on a national level for continued success.”
Builders with the highest Avid Index Score in each category are presented with awards. Each award-winning company must score at or above the top 25th percentile in the United States or Canada to be recognized with an Avid Award.
Avid Cup
The Avid Cup recognizes the single builder with the highest customer ratings across all surveys throughout North America, taken from contract signing through one year of home ownership.
2018 Avid Cup:
- SandStar Homes (An Independent Franchise of Arthur Rutenberg Homes)
Avid Diamond Award
The Avid Diamond Award recognizes builders with the highest scores in their nation on the New Home Move-In Experience survey, taken from purchasing experience to the first 90 days of ownership. The United States and Canada have one award each for Production, Small Volume and Custom builder categories.
Avid Diamond Award winners in the U.S. are as follows:
Avid Diamond Award – United States
- Production: Rausch Coleman Homes – Tulsa
- Small Volume: Mitchell & Best
- Custom: Brown Haven Homes
Avid Gold Award
Avid also distinguishes top building companies on a regional level with the Avid Gold Awards. This award is presented to builders with the highest scores in their region on the New Home Move-In Experience survey, taken from purchasing experience to the first 90 days of ownership.
Avid Gold Award winners in the five U.S. regions are as follows:
North Central Region
- Production: Mayberry Homes – Michigan
- Small Volume: Windsor Homes
Northeast Region
- Production: Keystone Custom Homes – West Region
- Small Volume: Brennan Builders
South Central Region
- Production: Meritage Homes - San Antonio
- Custom: Q5 Custom Homes
Southeast Region
- Production: Meritage Homes – Orlando
- Custom: Bryan Zecher Homes (An Independent Franchise of Arthur Rutenberg Homes)
West Region – Custom
- Production: Meritage Homes - Phoenix
- Small Volume: Woodhill Homes
- Custom: Estes Builders
Avid Benchmark Award
The Avid Benchmark Award recognizes any U.S. or Canadian builder scoring among the top 25 percent of Avid’s nationwide databases on the New Home Move-in Experience survey, taken from purchasing experience to the first 90 days of ownership. The winners of the Avid Benchmark Award in the United States are as follows:
North Central Region
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Production:
- AVB
- Tim O’Brien Homes - Milwaukee
- Veridian Homes
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Small Volume:
- Skogman Homes – Cedar Valley
- Traditions Building Group
Northeast Region
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Small Volume:
- The Green Company
South Central Region
-
Production:
- Braselton Homes
- CareFree Homes
- Desert View Homes Las Cruces
- Desert View Homes Villa Valencia
- Ideal Homes
- Imagine Homes
- Meritage Homes - Austin
- Meritage Homes - Houston
- Rausch Coleman Homes - Little Rock
- Rausch Coleman Homes - OK City
Southeast Region
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Production:
- Meritage Homes - Raleigh
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Custom:
- American Eagle Builders (An Independent Franchise of Arthur Rutenberg Homes)
- Andrew Arthur Homes (An Independent Franchise of Arthur Rutenberg Homes)
- BCB Construction (An Independent Franchise of Arthur Rutenberg Homes)
- Custom Craft Homes (An Independent Franchise of Arthur Rutenberg Homes)
- Ernst Group (An Independent Franchise of Arthur Rutenberg Homes)
- Hearthstone Luxury Homes (An Independent Franchise of Arthur Rutenberg Homes)
- Monterey Bay – Charlotte (An Independent Franchise of Arthur Rutenberg Homes)
- Nelson Homes (An Independent Franchise of Arthur Rutenberg Homes)
- Plantation Housing Corp. (An Independent Franchise of Arthur Rutenberg Homes)
- R.W. Wilson Homes (An Independent Franchise of Arthur Rutenberg Homes)
West Region
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Production:
- Abrazo Homes
- BRIO
- Brookfield Residential Hawaii
- Hakes Brothers
- Meritage Homes – Northern California
- Meritage Homes – Southern California
- Meritage Homes – Tucson
- Richmond American – Northern California
- Richmond American – Southern California
- Richmond American – Tucson
For more information about the Avid Awards, please visit www.avidratings.com/avid-awards.
About Avid Ratings
Avid Ratings (avidratings.com) is the world’s leading resource for building quality. Dedicated to the homebuilding industry, Avid Ratings helps companies build better customer experiences by gaining powerful consumer insights and deep customer feedback through a proprietary customer experience platform. Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine and NAHB and a Brilliance Awards recipient by TecHome Builder. Avid was also featured as a Top Product by Constructech magazine while also being ranked among the magazine’s “50 Most Influential Tech Companies in Residential Construction.”
