SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that Laurent Philonenko, Avaya SVP, Innovation, will be giving a presentation titled “Harnessing Transformational Technology for Better Human Experience” at the Gartner Symposium/ITxpo 2018 on October 17, 2018.
This year, Avaya is named a Leader in both the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide and the 2018 Magic Quadrant for Unified Communications by Gartner.1
Building on its heritage as a global leader in Contact Center (CC) and Unified Communications (UC) solutions, Avaya will demonstrate several solutions driving impactful customer and employee experiences incorporating cutting-edge technologies via an open ecosystems approach.
Philonenko will provide expert insight into how consumer expectations for engaging with businesses have shifted, and contact centers—often among the first points of interaction in a customer’s journey—must follow suit. Getting there, however, isn’t simply about adding more technology. It’s about making customer service more human through the use of the right tools and technologies, like artificial intelligence, that leverage a company’s data-rich channels to create better experiences, transforming how business is conducted and building brand loyalty.
The Gartner Symposium/ITxpo is described as a gathering of thousands of CIOs and senior IT executives discussing key topics including application modernization, artificial intelligence, blockchain, business intelligence & data analytics, cloud computing, cost optimization, customer experience, digital transformation, platforms & strategy, emerging & advanced technologies, enterprise architecture, I&O modernization, innovation, Internet of Things, leadership, security & risk, and work, people & culture.
Avaya will be located at booth 233, Walt Disney World Swan & Dolphin Resort, Orlando, Florida, October 14-18.
Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus | Steve Blood | Simon Harrison, 17 May 2018.
Gartner, Magic Quadrant for Unified Communications, Steve Blood | Megan Fernandez | Mike Fasciani | Rafael Benitez, 25 July 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposium.
1 https://www.avaya.com/en/about-avaya/newsroom/news-releases/2018/pr-us-180730/
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
