LONDON--(BUSINESS WIRE)--SpendEdge, a global procurement market intelligence firm, has announced the release of their Global Contact Center Outsourcing Category - Procurement Market Intelligence Report.
The contact center outsourcing market is predicted to experience an increase in the spend growth momentum owing to the growing adoption of advanced technologies that are bringing about a change in the end-customers’ preferences with respect to communication with various businesses. In addition to this, the growing need for a seamless experience across various communication platforms is positively contributing to the contact center outsourcing market’s growth.
Opting for the appropriate contact center outsourcing services is highly imperative for the sake of better business performance and its subsequent growth. Request a FREE sample report to know the parameters that can guide in the effective procurement of contact center outsourcing services. Additionally, get information on pricing strategies that will help procure cost-effective but efficient contact center outsourcing services.
“Choosing between a complete or partial outsourcing model should be done on the basis of the buyers’ outsourcing requirements,” says SpendEdge procurement expert Tridib Bora. “The operations after being outsourced will be completely controlled by the third-parties who will be solely responsible for customer retention and management,” added Tridib.
The procurement experts at SpendEdge expect the following factors to play a key role in influencing the global category spend for the contact center outsourcing market.
- Need for a seamless experience across various communication platforms.
- Services of customer contact centers help achieve business competitiveness and cost benefits.
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SpendEdge’s procurement market intelligence reports for the information technology category identify the key procurement and sustainability objectives and provide insights into category pricing strategies. It helps the buyers in analyzing the supplier relationship management metrics during the category procurement process. Additionally, SpendEdge’s reports provide insights on the sustainability and procurement best practices for the category.
Report scope snapshot: Contact center outsourcing market
Category pricing insights
- Total cost of ownership analysis
- Overview of pricing models
- Comparison of pricing models
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Category management strategy
- Supplier and buyer KPIs
- Outsourcing category management activities
- Category management objectives
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Suppliers selection
- Supplier selection criteria
- Service Level Agreement
- Incumbent supplier evaluation metrics
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