BOSTON--(BUSINESS WIRE)--ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, achieved 1,218% ROI deploying GoodData business intelligence (BI) solution with payback within one month and an annual average benefit of approximately $4.5 million, according to analysis from Nucleus Research.
Founded in 1999, ServiceChannel is headquartered in New York, NY and provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. The world’s leading global brands use ServiceChannel solutions daily to help optimize millions of transactions and billions of dollars of spend annually.
“Early on, ServiceChannel identified a trend towards proactive delivery of performance data. The company saw an opportunity to increase customer adoption of analytics by providing better tools to engage with embedded BI by using GoodData. This has positioned ServiceChannel ahead of its competitors,” said Barbara Peck, principal analyst at Nucleus Research.
The company successfully deployed GoodData as its embedded analytics offered a shift to deliver insights to users more directly with proactive dashboards and visualizations that are easy to use and were designed with the self-sufficient business user in mind. ServiceChannel succeeded in empowering its customers with valuable actionable insights, resulting in higher customer adoption and satisfaction, while eliminating legacy system costs, and increasing IT and manager productivity.
Nucleus quantified the initial and ongoing costs of software subscription fees, implementation, personnel time to deploy and support the application, and the cost of training to quantify ServiceChannel’s total investment in GoodData. The productivity savings were quantified based on the annual fully loaded cost of those employees using a productivity correction factor to account for the inefficient transfer of time between time saved and additional time worked.
See the full report and further benefit details at: https://nucleusresearch.com/research/single/gooddata-roi-case-study-servicechannel/
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About Nucleus Research
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