RICHMOND, Texas--(BUSINESS WIRE)--ContactRelief, provider of the Disaster Decision Engine, 2018’s most innovative customer care product, has signed a partnership agreement with Bluefire Studios, LLC, an aggregator of real-time power outage information. Under the agreement, ContactRelief will include Bluefire’s PowerOutage.US data as one of the information sources it monitors to create real-time disaster decision recommendations. ContactRelief aggregates and analyzes data from multiple sources to deliver real-time disaster information to help shape contact center engagement strategies during times of natural or man-made disaster.
“The goal of the Disaster Decision Engine is to offer the most accurate disaster information possible during times of challenging natural and man-made events,” said ContactRelief CEO Mike Chandler. “Adding power outage information to detailed weather data received from services like the National Weather Service and NOAA will ensure we have the most comprehensive information available to assist contact center operators in making decisions about suspending or resuming contact with customers during disasters.”
About ContactRelief
ContactRelief is a Houston, Texas based information service company founded in 2017 by Doug Schultz, Mike Chandler and other owners and executives formerly with United Recovery Systems, one of the largest privately held account receivables management companies in the United States. In 2008, Mr. Schultz started the Schultz Family Foundation. The foundation's focus is to provide funding to disaster relief charities as quickly as possible after a major disaster.
For more information visit: http://www.contactrelief.com
About PowerOutage.US
PowerOutage.US collects, records, and aggregates live power outage data from utilities all over the United States, with the goal to create the single most reliable and complete source of power outage information. PowerOutage.US allows people directly affected by an outage event and onlookers to stay informed and up to date. With information from over 500 public utilities available in one place, the site is one of the most comprehensive and reliable sources of power outage information available.
For more information visit: https://poweroutage.us
