DUBLIN--(BUSINESS WIRE)--The "Global Live Chat Market: Size, Trends & Forecasts (2017-2021)" report has been added to Research and Markets' offering.
Customer Relationship Management (CRM) refers to the practices, strategies and technical know-how' adopted by the companies to manage, analyze, understand customer interactions and data throughout the customer lifecycle, with the aim of improving business relations with customers, increasing customer experiences and satisfaction, customer retention and driving high sales. CRM technology market includes Classic Model and SaaS model. The functioning of CRM includes Company Website, Live Chat, Direct Mail, Telephone, etc.
Live chat is basically a customer relationship management (CRM) product used by businesses to communicate with their customers, who are browsing their websites in real time. Through live chat, customer services can reach potential customers directly, who receive a message in a chat window while they are browsing.
The global live chat market is expected to increase at a significant CAGR during the years 2017-2021. The live chat market is expected to increase due to growth in retail e-commerce industry, increase in tourism industry, growth in the global gambling industry, etc. Yet the market faces some challenges such as, possibility of a price war and risk of cyber-attacks, etc.
Company Coverage
- LiveChat Software SA
- LivePerson, Inc.
- Zendesk, Inc.
- Atlassian
Key Topics Covered:
1. Executive Summary
2. Introduction
3. Global Market Analysis
4. Market Dynamics
5. Competitive Landscape
6. Company Profile
For more information about this report visit https://www.researchandmarkets.com/research/rb5nsq/global_live_chat
